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How can I transfer an existing physical Octopus card to another newly created virtual Octopus card in Apple Pay

I listened to some advice to add new Octopus in Apple Pay instead of transferring existing physical card. I found that it's bad idea. Now, there's no way to transfer existing physical card anymore after having created new virtual card. Any solution?

Posted on Jun 5, 2020 12:36 AM

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Question marked as Top-ranking reply

Posted on Jun 5, 2020 10:43 AM

Can you not add the physical card in Apple Pay? (or is the card too old?)


  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


1 reply
Question marked as Top-ranking reply

Jun 5, 2020 10:43 AM in response to HKMac

Can you not add the physical card in Apple Pay? (or is the card too old?)


  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


How can I transfer an existing physical Octopus card to another newly created virtual Octopus card in Apple Pay

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