Apple Watch 3 will not pair after iOS 13.5.1 update

Prior to updating my iPhone 8 to iOS 13.5.1 my Apple Watch Sport 3 series was working fine. After the update, my Apple Watch was unpaired and now it will not pair with my iPhone. I tried everything but nothing works. Please help.

iPhone 8, iOS 13

Posted on Jun 5, 2020 1:06 PM

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35 replies

Jun 5, 2020 9:58 PM in response to sun283

Yes, there are many users who are facing this issue. The same has been confirmed by Apple support team also. I had my Apple Watch series 4 paired for a long time with an iPhone 6, this weekend, I unpaired it and tried paring it with an iPhone 6S Plus with iOS13.5.1 and it didnt pair. Customer support informed me that there is bug in this iOS update and people like me will have to wait till Apple releases its next update. Very frustrating. Cant use the watch for the past few days. Even the service center guys couldnt resolve the issue.

Jun 6, 2020 7:39 AM in response to paulfromwinchester

According to the service centre team, they can fix a hardware problem and not a software issue. Software related, Apple already knows and will fix the bug in the next update. My question to them is .. We all dont know when the next one is gonna be released ... so till that time, I should just keep my watch lying around, not use it. Waste of time and money for having one and what is the guarantee that with the next update it will be fixed, and if not then what ? What shall I do with the watch ? I am shocked the way Apple is working these days. I am using their phones since they came out with iphone 3 and now i am highly disappointed ..

Jun 10, 2020 4:24 AM in response to paulfromwinchester

Yes. They told me this. I sent the watch in. They then told me it would cost $199 to “fix” the watch. Be careful. From my experience with the service, it feels like they are ignoring the issues and just want me to purchase a new unit. Support either lied to you or lied to me. As of yesterday they told me they are unable to upgrade the watch to work with the phone update.

Jun 10, 2020 6:31 PM in response to Vadnamloot

Well, All I did on Sunday was tried to update the watch and it did, I think Apple has a major server issue. Its the watch OS that has an issue and not the iOS because if the iOS had an issue then there would have been another update and then we could have updated the watch OS. I was also told to pay however I didnt and collected the watch without paying. Do not pay. Just attempt and keep trying. I was able to update my watch and am now on the latest WatchOS. Good luck !!

Jun 6, 2020 7:42 AM in response to paulfromwinchester

I called and the tech advised me to pair with my old iPhones. My daughter has an iPhone 6 with the update of 12.4.7 and it was not able to update the Apple Watch. Also, it did not pair with my husband's iPhone with a 13.4.1. This is very upsetting. I am in a running program and need to log in my activities. I don't have the money or time to just waste on waiting for Apple to fix this update.

Jun 6, 2020 10:56 AM in response to Community User

I called yesterday and the tech had me go through the process of pairing, updating, and unpairing, etc. I will call support again and ask them to take the watch back and fix the issue. Although I am in MD, there's a implied warranty of merchantability that applies. If Apple is claiming (see comments above) that it does not know about this issue, then, the Apple Watch is definitely violating the implied warranty. http://mgaleg.maryland.gov/mgawebsite/Laws/StatuteText?article=gcl&section=2-314

I'm a runner and a very frustrated attorney who just wants her Apple Watch to pair.

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Apple Watch 3 will not pair after iOS 13.5.1 update

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