Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch 3 will not pair after iOS 13.5.1 update

Prior to updating my iPhone 8 to iOS 13.5.1 my Apple Watch Sport 3 series was working fine. After the update, my Apple Watch was unpaired and now it will not pair with my iPhone. I tried everything but nothing works. Please help.

iPhone 8, iOS 13

Posted on Jun 5, 2020 1:06 PM

Reply
Question marked as Best reply

Posted on Jun 6, 2020 7:39 AM

According to the service centre team, they can fix a hardware problem and not a software issue. Software related, Apple already knows and will fix the bug in the next update. My question to them is .. We all dont know when the next one is gonna be released ... so till that time, I should just keep my watch lying around, not use it. Waste of time and money for having one and what is the guarantee that with the next update it will be fixed, and if not then what ? What shall I do with the watch ? I am shocked the way Apple is working these days. I am using their phones since they came out with iphone 3 and now i am highly disappointed ..

35 replies

Sep 12, 2020 8:39 AM in response to sun283

Yup,

I’m currently in the same boat and don’t know what to do really. I called an apple representive and they’ve confirmed that since I used an temporary iPhone that had IOS 13 or greater, to pair with my Apple Watch, I can NO LONGER use my “older“ iPhone to pair with my Apple Watch (Even though I have paired my iPhone 6 Plus with my Apple Watch). The solution I was given is to buy another iPhone or simply take in the Apple Watch (with a service charge of course). What a joke man... this is so disappointing and im very frustrated with my purchase of this Apple Watch. What’s mostly frustrating is that I can’t factory reset the watch and have it go back to factory new (at least this is what I was told.) It will STILL use the iOS 13 OS rather......


Apple Watch 3 will not pair after iOS 13.5.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.