Apple Watch 3 will not pair after iOS 13.5.1 update

Prior to updating my iPhone 8 to iOS 13.5.1 my Apple Watch Sport 3 series was working fine. After the update, my Apple Watch was unpaired and now it will not pair with my iPhone. I tried everything but nothing works. Please help.

iPhone 8, iOS 13

Posted on Jun 5, 2020 1:06 PM

Reply
35 replies

Jul 24, 2020 1:10 PM in response to Community User

Hi was there any specific verbiage you used to complete this?


I too had a perfectly working watch then did the update and now it will not work.


I sent it in and they are saying they need to replace the hardware in order to fix the issue and charging me almost $250.00


I trouble-shooted with 3 different customer service reps and they agree'd yeah this is a software issue. When i finally reached the senior manager he said he had many many requests with this same issue.


My watch was working perfect before the update, no cosmetic issue, never dropped, and doesn't even have a scratch.


Pretty clear here that they have far too many requests for this and are starting to just charge for it.


Apple has a history with making older products function poorly (proof in the class action law suit)


Unlucky that i didn't get in before they realized they have to start charging for this.



Sep 12, 2020 8:39 AM in response to sun283

Yup,

I’m currently in the same boat and don’t know what to do really. I called an apple representive and they’ve confirmed that since I used an temporary iPhone that had IOS 13 or greater, to pair with my Apple Watch, I can NO LONGER use my “older“ iPhone to pair with my Apple Watch (Even though I have paired my iPhone 6 Plus with my Apple Watch). The solution I was given is to buy another iPhone or simply take in the Apple Watch (with a service charge of course). What a joke man... this is so disappointing and im very frustrated with my purchase of this Apple Watch. What’s mostly frustrating is that I can’t factory reset the watch and have it go back to factory new (at least this is what I was told.) It will STILL use the iOS 13 OS rather......


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch 3 will not pair after iOS 13.5.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.