upgrade on macbook air hung with black screen and time remaining -- what can I do?

How do you know that it is hung? How much time is remaining?

Reinstall El Capitan or Later Without Erasing Drive

Please be sure you back up, if possible.

1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
2. Select Disk Utility and click on the Continue button.
3. Select the indented (usually, Macintosh HD) volume entry from the side list.
4. Click on the First Aid button in Disk Utility's toolbar. Wait until the Done button activates, then click on it.
5. Quit Disk Utility and return to the Utility Menu.
6. Select Install OS X and click on the Continue button.

If this is not successful, then do the following:

Install El Capitan or Later from Scratch

If possible, back up your files.

1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
2. Select Disk Utility from the Utility Menu and click on the Continue button.
3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
5. Set the partition scheme to GUID.
6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
7. Click on the Apply button, then wait for the Done button to activate and click on it.
8. Quit Disk Utility and return to the Utility Menu.
9. Select Install OS X and click on the Continue button.