Unable to set up iPhone 11 via Finder on Catalina

Hey all,


For some reason, I cannot set up my new iPhone 11 via Finder (Catalina). I just created a backup of my old phone via Finder without issue.


Then when I plug in my iPhone 11, I want to restore the backup I just did so I land on this screen



After having accepted the Licence Agreement, my device gets ejected and disappear from Finder sidebar, so unable to complete the restored copy


Any idea why the device gets ejected?


Many thanks in advance!



Posted on Jun 6, 2020 10:42 AM

Reply
4 replies

Jul 10, 2020 10:39 PM in response to Gurs_Felipe

Are both the old and new iPhones up to date? And/or running the same iOS version? For the new iPhone, are you using the chord it came with, or the old chord? No chord is going to work better with your iPhone then the one it came with. Does using a different port/adapter/chord make a difference? Is the new iPhone set up already? Or is it still in the set up process? Does the new iPhone do the same if plugged into another computer? (If possible to test), Does this also happen on a new/different administrator account? Does the iPhone disconnect like this in other Mac OS apps, (like Image Capture)? It’s tough to say what would be the cause of this, unless questions like this are answered. Once the issue is isolated to a particular device, operating system, hardware, environment, etc. then we know what to focus on. Hope that helps!

Jun 6, 2020 11:22 AM in response to Gurs_Felipe

Are you connecting the iPhone directly to the computer via its cable?

Did you unlock your iPhone beforehand?

Did you do a backup of the new iPhone before trying to restore the backup?

Are both iPhones running the same or different versions of iOS?

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Transfer photos and videos from your iPhone, iPad, or iPod touch 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to set up iPhone 11 via Finder on Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.