My iPad is not recognized by iTunes when I plug it into my Macbook

When I plug my iPad into my MacBook and open iTunes to connect the two, I can hear it trying to connect, but the iPad icon never shows up.

MacBook Air 13″, OS X 10.11

Posted on Jun 6, 2020 4:46 PM

Top-ranking reply

ZintainUSA

Level 5

6,537 points

Posted on Jun 6, 2020 5:04 PM

You are going to want to have the most recent version of OS X installed on your Mac so you an have the most recent version of iTunes installed on it. An older version may not be compatible with the version of iOS that you have installed on your iPad.

View in context

Similar questions

2 replies

Top-ranking reply

ZintainUSA

Level 5

6,537 points

Jun 6, 2020 5:04 PM in response to Sadhaika

Sadhaika Author

Level 1

15 points

Jun 7, 2020 8:35 AM in response to ZintainUSA

My version is Mojave 10.14.6. I refused to upgrade to Catalina because I'd then have to spend a fortune updating my Office 365; however, all other updates have been done regularly. Is that the problem? Thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPad is not recognized by iTunes when I plug it into my Macbook

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up