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sheniah19 Author

Level 1

4 points

Help

i try to download stuff in the app store but it says payment failed then when i try to remove the card it says active subscription what is the active subscription

iPhone XR, iOS 13

Posted on Jun 6, 2020 5:07 PM

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2 replies

Eric Root

Level 10

684,615 points

Jun 6, 2020 5:10 PM in response to sheniah19

You need to add a different credit card.

See the Apple Support article(s) below.

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store.

If necessary, contact iTunes Support. See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

zinacef

Level 10

88,473 points

Jun 6, 2020 5:10 PM in response to sheniah19

See -- If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support.

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