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Yecby Author

Level 1

4 points

Activation lock

I brought a second hand iPad for my kids to use more then 3 years ago and yesterday it suddenly asked for a activation code. I phoned apple who basically said unless I have the receipt, which I dont or can contact the person I brought it off (searched all emails and cant find this either) I basically cant use the I pad again!!!!

Is there anything I can do to make it work again? My kids are really upset about no being able to use it particularly as they are at home alot at the moment.

Posted on Jun 7, 2020 1:06 AM

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,550 points

Posted on Jun 7, 2020 1:45 AM

Here is information about Activation Lock and the procedures to unlock your iPad:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441

Unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist.

Sorry, not the news that you were likely hoping for, but your acquired iPad is of no use to you.

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Activation lock

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