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iTunes keeps asking to verify payment information

I am using 9.2.1 (although this problem started with iTunes 9.2 sometime) and iTunes keeps asking me to verify my payment information whether I am using my iPhone, iPad or my iMac. I verify and the transaction goes ahead. It does not matter whether it is a free update for an App on my iPad or iPhone or purchasing music or a TV Show on my iMac. The error message is that a transaction has taken place on a new device or computer and that it needs to verify my payment information.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.

Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?

Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.

iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Po, MB Air,PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server

Posted on Jul 20, 2010 8:55 PM

Reply
242 replies

Apr 16, 2012 4:14 PM in response to whitby

hello ... i has similar problem ... with me a payment had been declined by my bank and i was unable to download free apps ... but i went to the apple store and they didn't have a clue ... i sussed this one out by my self hear is what i did ...


go to www.google.com ...


type in draw something


then second option should say .... app store draw something free


click that and click and click on the blue tab saying .. veiw in itunes then a box should appear click launch application then it will bring up i tunes


click on free app


then a box will pop up .. type ur apple i.d and password in


then it will come up with billing error .. follow instructions and click veiw history may ask u 2 re-sign in ..

then it should come up with all the apps u have purchaced weather they are free or not and at bottom will tell u in red if u ow money and will let u pay with a card 2 pay the debt ...



hope this helped


mell xx

Jun 7, 2012 5:25 PM in response to whitby

Thanks for the advice - it worked.

Scariest thing is that these types of errors are starting to happen all over the place with mac / iphone / ipad stuff... this is exactly how Microsoft and Windows started to bug consumers and ultimately the reason why no one is buying their stuff anymore. I really hope Apple gets their act together - just like they have done in the past!!!

Jun 21, 2012 1:39 AM in response to whitby

have the definitive answer!!

First when you try to purchase an app, a box appears asking you to enter your ID, then it asks you to enter your 3 digit (CVC) security code. At that time, don't click on the field but rather press the "done" button on the top right. Then, the field will refresh and ask you to enter the security code again. Then, you can put it in the field and voila.. You should be done.

Aug 9, 2012 7:01 AM in response to whitby

This is a huge annoyance if you have more than 1 Apple device. Between an iPad, iPhone, Apple TV, Mac Mini, and new RMBP, having this prompt come up repeatedly is pretty crippling to an otherwise smooth iCloud experience.


The solution for me was pretty odd.


I use my middle name almost everywhere on the Internet, including my own contact list entry in Contacts. Since connecting everything together with iCloud (including my login accounts) Apple was seeing my account name as John James Jacoby, though your account can only have a First and Last name listed. Once I removed my middle name from my Contacts entry, the prompts stopped.


This leads me to believe that if something (I.E. anything) is out of sync, the default verification is the CVV2 code on the back of your Credit Card. You verify the card, it knows it's you, and the purchase goes through. The problem comes from us thinking it's the Credit Card that's incorrect, when it could actually be anything at all, and even something that the current applications UI doesn't allow you to change.


It seems like a bug, but an understandable one considering the complexity of Apple connecting everything together over the past few years. If you're still experiencing this issue, try making sure that all of your connected Apple account information matches between your iTunes account and your Contacts entry. Name, address, email address, everything.


For those of you that use multiple Apple ID's between devices, this gets exponentially complicated, and more likely to be part of the issue.

Aug 16, 2012 3:07 PM in response to whitby

Yup. Me too. I spend several hours and email on the phone with apple earlier last year on this with my 3gs, but got nowhere. They started tellling me it must be my windows laptop. When I got the 4s, the problem went away...or so I thought. It's back. And I agree that it seems related to purchasing items on different devices. Too bad Apple can't own up to the problem and either admit its happening and they're working on it, or saying that it on purpose to prevent hacking. But the fact that the message states that your itunes account has been accessed from a new computer or device belies the latter. Boo on Apple.

Aug 21, 2012 11:19 AM in response to whitby

Problem is with bank's security. I've same problem with it. iTunes requires to Enter CVV code once. And it's stored in your data. But some banks requires from AppStore to send CVV code everytime transaction goes on. But it does not responding as i said earlier. Sad but true, either your bank changes his security policy or you change the bank. I was fighting with my bank in Poland in which i'm working( so I know what I'm talking about)- but they told me that this is their policy and nothing can be done. Why free apps also being asked? Because you need a valid credit or debit card for any AppStore download- and if your bank is a lame one, as mine- you'll be asked for CVV each time. Hope it helps. Ahh-infotip- Doesn't heard that MASTERCARD has that problem. Only visa.

Oct 11, 2012 5:04 AM in response to whitby

hi;



recently i have bought iPhone in Pakistan i an issue actually i haven't any debit and credit card so how can i buy free application from store i already have created iphone account but when i want to buy any think pop up massage that this iphone id has never been used in itunes, when i click in review button its ask me card number which i don't have, i want download free applications such as anroid system i switched from HTC please help me out that how do i cope with this trouble otherwise i have to move towards HTC again 😟

iTunes keeps asking to verify payment information

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