You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes keeps asking to verify payment information

I am using 9.2.1 (although this problem started with iTunes 9.2 sometime) and iTunes keeps asking me to verify my payment information whether I am using my iPhone, iPad or my iMac. I verify and the transaction goes ahead. It does not matter whether it is a free update for an App on my iPad or iPhone or purchasing music or a TV Show on my iMac. The error message is that a transaction has taken place on a new device or computer and that it needs to verify my payment information.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.

Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?

Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.

iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Po, MB Air,PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server

Posted on Jul 20, 2010 8:55 PM

Reply
242 replies

Mar 18, 2013 11:12 PM in response to Mazdaspeed3

im confused cuz the same thing is happening to me ! its weird cuz it happend today. last week i was on pandora for more than an hr n it said to pay 3.99 mo or 99cens to continue n i click 99cents n it went! i said hmm ok but wait i dont have $? so then next day i downloaded two games for my niece n it did after4 songsn after itried 5 songs but it said i couldnt im like ok. then today it says view bilinh info.. it delcined but i DONT HAVE $ IN MY BANK? how couldve i download all that when nbodys uses my stuff>?

Apr 28, 2013 2:11 AM in response to whitby

I solved it for myself, it might not work for eveyone.

I sold my piece of crap iphone 4s and got a Nokia Lumia 820, I also swapped my ipad for a good spec windows 8 laptop and couldn't be happier!!!

Since Steve Jobs Died Apple has fell apart in my opinion and I am so glad I can leave itunes sitting unused. I only came back here to stop the email notifications for this post.




I wouldn't take android mobiles, they have the worst marketplace ever.....

Jul 2, 2013 4:55 AM in response to whitby

first .....my macbook air lost all my pics in iphoto ( a lot of them .....😠) second now every time i'm down loading free apps on my iphone .... they ask me to verify my credit card ???? what next ..... apple??? now i know that apple is not a customer friendly instead always try to find the way to disapoint customer ...... just about time people will go find some other products that really taking care of their loyal customers .....!!!!! apple is full of &*#$#*####!!!!!!

iTunes keeps asking to verify payment information

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.