How come my new iPhone is asking me to enter my old passcode?

iPhone 6 Plus

Posted on Jun 7, 2020 10:49 AM

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Question marked as Top-ranking reply

Posted on Jun 9, 2020 1:03 PM

Hi Briana_A,


Thank you for using the Apple Support Communities! I understand your new iPhone is asking for your previous passcode. I am happy to help.


Since you mention this is a new iPhone, did you recently sign into iCloud with two-factor authentication? If so, that would be the reason why that popped up. This can be a normal part of the approval process for two-factor authentication. It is ok to enter it in to continue.



Best regards.

1 reply
Question marked as Top-ranking reply

Jun 9, 2020 1:03 PM in response to Briana_A

Hi Briana_A,


Thank you for using the Apple Support Communities! I understand your new iPhone is asking for your previous passcode. I am happy to help.


Since you mention this is a new iPhone, did you recently sign into iCloud with two-factor authentication? If so, that would be the reason why that popped up. This can be a normal part of the approval process for two-factor authentication. It is ok to enter it in to continue.



Best regards.

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How come my new iPhone is asking me to enter my old passcode?

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