Remote says “Can’t find Apple TV”

I have moved my entertainment systems downstairs. It is still within range of Wi-Fi. The Apple TV did work there last week but now it turns on but the remotes just say “Can’t find Apple TV” and I can’t do anything. Any suggestions?


I have taken it back upstairs and tried it and it does not work up there anymore either.

Apple TV (4th generation)

Posted on Jun 7, 2020 12:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2020 12:36 AM

Verify that both the iPhone and the Apple TV box are connected to the same home network. If your iPhone is only connected to cellular, then it won’t be able to connect to the Apple TV.

For Wi-Fi, verify that all your devices use the same SSID network name. Creating separate network names for the 2.4 GHz and 5 GHz band will result in separate networks that cannot ‘talk’ to each other.

Verify that bluetooth is on for the iPhone during discovery.

Get help with Wi-Fi networks on your Apple TV - Apple Support


Verify that your neighbors aren’t interfering with their Wi-Fi in the same or overlapping Wi-Fi channel.

Verify that wiring or metal objects or other electrical devices aren’t causing interference.

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


To pair your original remote again, try the pairing procedure again. If your Apple TV remote isn’t working - Apple Support

If your original remote is out of battery charge, then charge it again. Charge your Siri Remote or Apple TV Remote - Apple Support

If your original remote is broken, consider buying a replacement remote. Siri Remote - Apple TV accessories - Apple Store

5 replies
Question marked as Top-ranking reply

Jun 17, 2020 12:36 AM in response to JonLM

Verify that both the iPhone and the Apple TV box are connected to the same home network. If your iPhone is only connected to cellular, then it won’t be able to connect to the Apple TV.

For Wi-Fi, verify that all your devices use the same SSID network name. Creating separate network names for the 2.4 GHz and 5 GHz band will result in separate networks that cannot ‘talk’ to each other.

Verify that bluetooth is on for the iPhone during discovery.

Get help with Wi-Fi networks on your Apple TV - Apple Support


Verify that your neighbors aren’t interfering with their Wi-Fi in the same or overlapping Wi-Fi channel.

Verify that wiring or metal objects or other electrical devices aren’t causing interference.

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


To pair your original remote again, try the pairing procedure again. If your Apple TV remote isn’t working - Apple Support

If your original remote is out of battery charge, then charge it again. Charge your Siri Remote or Apple TV Remote - Apple Support

If your original remote is broken, consider buying a replacement remote. Siri Remote - Apple TV accessories - Apple Store

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Remote says “Can’t find Apple TV”

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