MBP 13.3SG 2018 display issues, are they known?

To whom it may concern at Apple

Apple Freie Strasse in Basel has left me down in several ways, also I have bought at Apple Strasbourg and Basel about 30 items in the last 3 years and my computer is just 2 years old, Worst, after I had organised an appointment and drove 2 hours to the appointment, the written/verbal communication was twisted and the people in Basel in der Freien Strasse have been ineffective. 

Thereafter I had issues to get the phone support from apple, Finally I spoke to  a lady whom was competent and solved at least the issue with appointments.

I have then been to DQ solutions in Basel, whom have repaired the issue, but did not link it to the service program at apple. So I was satisfied that I least I can work again and the reparation was done in due time and effectively, but I had to pay 748CHF in order to repair a MC Book Pro affected by the recall : 13-inch MacBook Pro Display Backlight Service Program to whom I had gained 2 references **  and ** (because of the second number never was available).

So my request is to get refunded the spend money and get some compensation for the unnecessary travel, spent time and lost working time.

[Personal Information Edited by Moderator]