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Ipad and Smart Keyboard

I have an iPad Pro 2017 12" that my daughter gave me and its Smart Keyboard. My iPad tells me that "Accessory is not supported". I don't know what to do. I have tried turning off the iPad and then reattaching the keyboard, but that doesn't work. I have also cleaned the magnetic links and that hasn't worked either. I don't know what to do. My daughter says she had no problem with it. My iPad is up to date. HELP!


iPad, iOS 10

Posted on Jun 9, 2020 1:41 PM

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Question marked as Top-ranking reply

Posted on Jun 9, 2020 6:07 PM

Hello,


Checkout this Apple Support document on how to troubleshoot Smart Keyboard. If the problem still persists please call Apple.


Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro - Apple Support


Contact AppleCare

3 replies

Ipad and Smart Keyboard

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