Apple TV search function won’t search Apps for Titles

Previously when I would use voice search for a movie title or show it would tell me what app it was on. Now it does not. I even tried asking to search a specific app and it said the app did not have it (it did). Then I went into Netflix and searched with Siri and it still said it did not have it (it did). This used to be my favorite part of having an Apple TV. How can I fix this?

Apple TV 4K, tvOS 13

Posted on Jun 9, 2020 4:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2020 2:00 PM

Hello alanna278,


If you like we can attempt some troubleshooting steps on the Apple TV?


  1. Unplug Apple TV & Wi-Fi router for about 20 seconds and turn back on.
  2. Check for software updates
  3. Reset the Apple TV


Please read through these articles relating to those steps:


Get help with Wi-Fi networks on your Apple TV


How to update your Apple TV


Reset Apple TV


See also the following articles for additional information:


Search on Apple TV


Use Siri on your Apple TV


Hopefully this helps!


Cheers!


3 replies
Question marked as Top-ranking reply

Jun 12, 2020 2:00 PM in response to alanna278

Hello alanna278,


If you like we can attempt some troubleshooting steps on the Apple TV?


  1. Unplug Apple TV & Wi-Fi router for about 20 seconds and turn back on.
  2. Check for software updates
  3. Reset the Apple TV


Please read through these articles relating to those steps:


Get help with Wi-Fi networks on your Apple TV


How to update your Apple TV


Reset Apple TV


See also the following articles for additional information:


Search on Apple TV


Use Siri on your Apple TV


Hopefully this helps!


Cheers!


Jun 11, 2020 4:36 PM in response to alanna278

Hello alanna278,


Welcome to Apple Support Communities. From what I am understanding is that the Siri feature on the Apple TV remote isn't working to search titles, correct? Let's take a look into this!


Let's take a look at Apple TV remote first. Check for any debris that could be obstructing the microphone. Here is an article on troubleshooting steps on Apple TV remote not working:


If your Apple TV remote isn’t working


If the issue persists, please don't hesitate to post a reply!


Cheers!



Jun 11, 2020 6:01 PM in response to BreeZee_17

Thank you for the reply. The issue is not with the remote. It works fine. It’s the search function that does not. In the past if I searched a title, it would pull up what apps it was available on. For example, open in Netflix or open on Hulu. Now it will only pull up the title to rent or buy from Apple TV or Movies. Even if I use the search function in the app that has the movie available, it will not pull it up. It will only show to rent on Apple TV or Movies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV search function won’t search Apps for Titles

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.