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I forgot Security question answers.

I forgot the answers to my security questions. When I try to reset them I get "Cannot Reset Security Questions. We don’t have sufficient information to reset your security questions."

I called apple and they said there is nothing they can do because I never verified my recovery email. They see the recovery email request which has long since expired, but will not send a new verification email. Even though I know my password and have access to the email on the account and the unverified recovery email they will do nothing to help me. I have had this apple id since my first iPod. Through iPhones, iPads, Macbooks. They will still charge my card associated with the account, but I can not login to the appleid site to make any changes. Their only suggestions was to let go of the account and all the paid content. So, I guess my questions is: "Is this what Apple calls best-in-the-world customer support?"


Posted on Jun 9, 2020 6:39 PM

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Posted on Jun 9, 2020 6:43 PM

The current Apple policy. From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.


If you want to, you can send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.


Click here to send Feedback          

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3 replies
Question marked as Best reply

Jun 9, 2020 6:43 PM in response to JD448

The current Apple policy. From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.


If you want to, you can send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.


Click here to send Feedback          

Jun 9, 2020 6:44 PM in response to 642Kamehameha

contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

I forgot Security question answers.

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