“No Service” after iOS 13.5.1 iPhone update

I’m in UK.

iOS 13.5.1 update created "no Service" once installed on my iPhone 7.

“Mobile data update failed. Your iPhone cannot make or receive calls or access mobile data until it has been updated”

The “learn more” suggests how to fix it but connecting it to iTunes and choosing “Command click” just tells me I have the latest version. Crap iOS.

They keep saying it's a hardware issue and since our phones are out of warranty, we should pay to have it fixed. This was obviously caused by the software update. There are too many of us having the exact same problem. Unfortunately, while we wait for Apple to figure out what they did, we are without phone or text service! One person on several of these threads keeps insisting it is hardware. How can all of our phones have hardware issues at the same time after the same update? Our phones say no service too

We tried all those supposed fixes and 2 hours worth of other suggestions by Apple Support. They ended up telling us to send it in for repair at our expense since the phones are out of warranty even though they both worked perfectly prior to the update. It is weird that out of 5 phones, 3 took the update fine, the other too ended up with cellular date failure and no calling or texting. They are currently only good for playing games while connected to wifi. How does Apple get away with passing the problem onto the customer this way?

Ugh - I'm having this problem too.

I've tried all of the suggestions others have done, except Reset All Network Settings and wiping the phone. REALLY don't want to have to do that if not necessary. Maybe Apple will come up with a fix in the next day or so?

My husband says, "It's uncumbent upon Apple to test their updates before releasing them. If they release them, they should work with the carriers to have the issue fixed ASAP."

Amy

I am having the exact same issues as above. I have an iPhone 7 which has work excellently through this quarantine period as my work phone with wifi calling. Now after the automatic update last night I can’t receive or make calls. Apple needs to fix this ASAP this will impact many individuals for work and personal use. This should be at their time and cost not us as the consumers.

I have the iPhone 7, too, and had just updated to 13.5.1 last night. I had this problem today. I tried everything people suggested. Finally I had to backup my phone to my computer (or use iCloud if you have the space), erase the phone, then restore from backup.

It worked! Took over 30 mins to restore the phone, but once it did, I have phone capability again and just had to reset a few of my security settings (finger ID, etc.)

*UPDATE - I spoke too soon. :-( I can now make calls, but I still cannot receive them! We use MetroPCS, so not sure if this is in relation to the T-Mobile issues right now or if it is a software issue related to 13.5.1.

My husband said the same thing, LOL. My phone is now working, but because if T-Mobile having outages throughout US, I can’t Rec’v calls from home to my cell but I can from my husband’s cell.

I had 0 cell ability earlier today. Tonight I had to backup my phone, Erase it, then restore it.

I'm having the same "No Service" problem on my brand new iPhone 11. Initially I thought it was my SIM card/carrier problem but after changing a brand new SIM card, the problem still persist. I'm trying out the suggestions given here later and I hope this works.

If this problem just started, then it’s either due to the most recent IOS update OR it’s because there are cellular service outages throughout the US right now.

if it’s due to the recent OS update to 13.5.1, try following the steps suggested on these threads to backup, erase, then restore the phone. It works. Good luck.

Exactly the same issue here. iPhone 8+

Message said update to 13.5.1 to fix security issues blah blah, which I duly did.

When the update completed, I sat there and watched it, now I have no mobile service.

The security issue must have been to stop people making calls or using mobile data on my phone (including me the security update is that tight).

Restarted phone, removed and reinserted SIM card, reset device. All to no avail.

I put the SIM card into my old Galaxy S7 and I’m back in business, so it’s not the SIM card or service provider.

I’m now the proud owner of a $1000 paper weight.

Thanks Apple. :-(

It’s related to the software update.

My service stopped immediately the update was installed.

Put the SIM card into my old S7, which I still have in the bottom of the drawer, and it went online immediately.

So no problem with your sim, hardware, or provider.

Apple need to release 13.5.2. ASAP

I'm from Portugal, a small country in Europe and i´m having the same issues on my iphone 7. Tried all retoring suggested steps above with no success. Also having issues with battery life, it dies after about 4 hours without any use. :(

Same problem. Tried everything to no avail, then did the restore option. It worked. For a while. Remember to turn off auto-update; my phone updated again to 13.5.1 overnight and it's back to NOT being a phone.

I'm backed up to itunes and ready to proceed but I'm not sure what exactly "erase without restore" means. I don't see a button in itunes or anything in my phone that says that. Do you mean from my iphone, settings>general>reset>erase all content and settings? Then I restore backup from my computer? I'm sorry, I've never had to do anything like this with my phone before. Ever.

Did the restore a second time then set it up from the back up it did earlier, just before it installed 13.5.1 update.

This time it worked, phone is back up and running as it should be with all data photos etc and is showing it's on 13.5.1 can now make and receive calls again.