“No Service” after iOS 13.5.1 iPhone update

I started having this same issue last night on my iPhone 11. I've spent 8 hours today trying to fix it with online support and then going to the Verizon store (i'm in Boston). I've reset network settings, factory reset it and now I've restored it twice from iTunes - NOTHING works. Seeing that this has been an issue for over three weeks based on these posts I don't understand how Apple hasn't pushed out an update by now. This is extremely frustrating on all accounts since both Verizon and Apple don't know how to fix it!

You seem to know a lot about the issues with iPhone 7’s. Mine is now completely dead not responding to anything Apple do. It is a different model to the link you used previously it’s A1778 assembled in China. Do you have any other links that include this model please. Or a link that relates to the dormant hardware issue. Anything that I can use against Apple to make them give me a new phone. As so far my only option is to purchase a new phone.

This has happened to me as well, I also have an iPhone 7. Apple told me “it is definitely a cellular issue” and to “contact your service provider” so I did and they said no nothing is wrong. Apple needs to pull its head in and fix this if so many people are having this problem

My mother has the exact same Problem and i tried everything resetting network settings phone etc exchanged sim cards and nothing worked she has the Problem since the new update on her iphone 6s.

This needs to be fixed with a new update😠asap as ive seen now people have this problem since 3 weeks and theres no fix how can that be Apple ? Serioussly?? Listen to your customers pls

Update 13.5.1 sucks!!! Loose service all the time even where I use to have all the time. Even went as far as having carrier issue me a new phone. Same problem with new phone, it’s very frustrating Apple needs to address this ASAP... If anyone has suggestions please let me know

This thread is a bit of a mess. I am glad that the sim reinsertion/ network reset etc. has worked for some people. This is clearly a software problem. There was no hardware problem at 13.5. Apple has already unsigned 13.5 so a downloaded ipsw can't be used.

I am back to my 5s while my 7 sits waiting for an update.

That's a bold claim that I'd be willing to wager you're unable to prove. Correlation does not equal causation and in general, software updates/enhancements do NOT cause hardware failure. At the end of the day, you're certainly entitled to believe but if you're going to be making claims like this publicly, you really should have something to back it up besides your feelings.

I have the same problem with my iPhone XR. This is complete BS. My phone worked before the update and immediately after the update it says cellular update failed and Apple decides to blame us as customers. I think we need to come together and do something about this.

It's hardly a bold claim given apple's reputation for not addressing their mistakes until a critical mass of complaints is reached. I didn't say that I lost my car keys and now my phone doesn't work; that would be an example correlation doesn't equal causation, my phone was working a midnight, it did an update, then my phone wasn't working. I have not claimed that my phone had a hardware failure, in fact I am glad that pointed out that software doesn't cause hardware failure.

Of course I can't prove it, apple doesn't offer that kind of diagnostics and doesn't actually do board repair. I have to do my own research, reading apple developer forums to see what problems they are working on.

thank you for the scolding it was very helpful coming from a level 7.

update from above...

The back up/restore has not worked. I still have "No Service" (cellular), although I do have Wifi Calling on my UK carrier EE showing, which is better than yesterday when i had neither. (to clarify this is on iphone X 256gb)

I will phone Apple again this morning and report back.......

This happened to my phone july 5th

I had no service and could no longer connect to wifi

I have a verizon iphone x unlocked and on Telekom Service

I have restarted every option including the phone completely and does not work.

I have my sim card in another phone and it works perfectly fine.

Tried the "Reset Networks Settings" and it worked for 1 day. Back to "No service" today. Then I took out the SIM card today, put it back, and my iPhone was back working for an hour. Now it is NOT working again, and it just stays on "searching".

😃

Some of these fixes work temporarily. Doesn't Apple want to solve this problem? iPhones that don't work are a fatal problem for us. Are you going to wait until we all are forced to switch to Android phones?

Hi All,

I am writing to you from Chile and I have the same problem for approximately 5 days, after updating to 13.5.1 my iPhone Xs Max was left "No Service".

I have tried everything mentioned here but it has not worked for me.

I currently have a call with apple for more than 2 hours and they have been testing and executing the remote diagnosis, they still do not know what it can be.

I will let you know any news

Apple needs to take responsibility before we all get samsungs! Im not going to let them force me into getting a new iPhone. They caused this with software specifically designed to cause cellular issues in my opinion. Even in airplane mode i get the message. Seriously???APPLE DO YOUR JOB AND FIX YOUR SOFTWARE.

[Edited by Moderator]