“No Service” after iOS 13.5.1 iPhone update

iOS 13.5.1 update created "no Service" once installed on my 7 iphone. Can't find out what to do to resolve this issue. Displays "No Carrier" on cellular in General. Need some help



​[Re-Titled by Moderator]

iPhone 7, iOS 13

Posted on Jun 10, 2020 6:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2020 8:12 PM

The same thing happened with my 8 plus. I finally got in touch with a real Apple expert. After running remote testing, one test came back as a failure which was Presence Test Baseband. I have no idea what that means, but my expert did. Instead of dismissing me like everyone else as being unwilling to accept a hardware problem, she took me at my word that it was software related. After being told not to do a full erase/restore by the other Apple techs because it might make things worse, this one said to do it. I erased everything back to brand new, but did not restore it from icloud immediately because that could have brought back the bad update. We verified that the phone was working without restoring anything. Then we did a second full restore from the icloud backup and this time the update installed correctly.


Steps taken:

  1. Back-up phone to icloud or computer.
  2. Erase without restore, verify that phone and texting works. Your mobile provider should now show in upper left corner.
  3. Erase again but this time restore from icloud to get back your contacts, apps, etc.


I hope this works for everyone else. They all told me it was a hardware issue and I would have to pay to have it fixed or buy a new phone. They were wrong.


173 replies

Jul 15, 2020 2:16 PM in response to petewalker55

I just installed iOS 13.6 on my iphone 7 and in addition to having the new features, the issue caused by the previous update remains. NO SERVICE!!!

What is Apple waiting for? This issue on our phones is global.

I was hoping that a new update would solve the problem, but it didn't. The only and disappointing solution from apple is a new purchase and that's probably what I'm going to do, but I'm sure it won't be an apple product. I'm so disappointed!

Regards from Portugal.



Jul 21, 2020 6:49 AM in response to kiteboardkid

Ok, so getting nowhere with getting my iphone X's cellular signal back after the further 13.6 update. This time I can't seem to get the cellular service back at all even with Apple's help. Even with a full restore etc etc etc. So I'm having to use my old iphone 6 still. The X will be sent into Apple for repair now. They don't seem to know what is causing this issue to so many of us. Very annoying indeed, I have now wasted approx 4 days in total since the whole problem arose after doing the 13.5.1 update about 4+ weeks ago. I did manage somehow get it working again on 13.5.1 a few weeks ago and should never then of let it do the 13.6 update automatically.... but I was hoping it was the fix we all needed. Now it's completely useless! Not happy!

Jul 21, 2020 4:31 PM in response to petewalker55

Have discussed w apple numerous times. They insist its hardware until one advisor admitted 13.5.1 could cause this problem of no cellular service and suggested 13.6. Guess what? Didnt help!!!


i will say this tho. apple will never get another penny from me again. Ill buy a used iPhone from a stranger from now on. With their wealth, they cant stand by phones the ruined with software?????


att did everything they could to help including reassuring me this is a common issue at apple.

Jul 27, 2020 7:30 AM in response to alanrb

Good job. I fixed mine too. Going on 6 days has not lost cellular once. Different Troubleshooting approach but similar by swapping out sim card into an iphn 6 and reseting id to that phone with ios 12 on it. Whatever it is thats in ios 13+ that told my phone to lose cellular (it is the software) is not doing it right now. If it was hardware then why is it working now? They either want this to happen to phones or dont know whats going on in my opinion. Either way not sure ill be upgrading to a new iphone ever. May just buy 1 generation back from a private seller. Apple wanted me to send this in and pay over $360 to fix. I fixed for free.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

“No Service” after iOS 13.5.1 iPhone update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.