“No Service” after iOS 13.5.1 iPhone update

Have discussed w apple numerous times. They insist its hardware until one advisor admitted 13.5.1 could cause this problem of no cellular service and suggested 13.6. Guess what? Didnt help!!!

i will say this tho. apple will never get another penny from me again. Ill buy a used iPhone from a stranger from now on. With their wealth, they cant stand by phones the ruined with software?????

att did everything they could to help including reassuring me this is a common issue at apple.

Yesterday my wife and I were speaking to a young waitress who had had the exact same "No Service" issue on her iphone X after the 13.5.1 update. She thought the phone was broken and went into the Apple store who then promptly sold her a new phone (iphone 11) and this is without acknowledging to her that it was the 13.5.1 update that had caused this problem to her iphone X.

She is now wise to this thanks to me informing her and will be going back to the Apple store to speak with them.

What an utter disgrace Apple!! Greedy and irresponsible that you have not come out and openly admitted there is an issue with your software update that is affecting thousands of us around the world! The 13.6 update seems even worse as there is absolutely nothing i can to do to get me cellular service back! The same SIM works fine in my old iphone 6 still.

I am speaking again with Apple support today. will report back......

How did that work out? Was it resolved by apple? What did they do to your phone? My original advisor stopped responding to me after he reassured me he would help me. Id like to get a serious engineer from apple to troubleshoot this iphone7. Hope they helped you...

yes. We need help with our Phones. How can all these phones just stop working with cellular? Mine even shuts itself down during phone calls and texting or running apps. A mind of its own. Seems like someone has control of when its going to work for me. Weird

on 13.5.1 I did manage to get cellular service back, which was more luck than judgement. But since the 13.6 update approx 4-5 days ago, I can do nothing it seems to get the cellular service back :-(

I've now had an appointment arranged via Apple support who I've been speaking with for the last 4 days to drop my iphone X into the Apple store today. Not sure if I'm getting an immediate replacement or they're going to send it away to be repaired. The engineers are saying something about they think the softeware update has affected the internal connection with the antenna. I will report back later when i return.

As arranged with Apple support I went to the Apple store for my appointment today and they confirmed in store that my iPhone X was not receiving any cellular service. They replaced my 2 year old iphone X 256gb with a new one, like for like. Back home and after a few hours I have done a full restore with my previous back up and everything is working as it should. I can confirm it also updated to the latest 13.6 software.

I now have a fully functioning iphone X again with working cellular service.

Over 4 days in total of my life wasted that I'll never get back!

So i took an old iphone 6 and put my sim card in it then ran my apple id through it. I swapped out the sim back and forth between my iphone 7 (which has been losing cellular and shutting down at will) each time it lost cellular with the iphone 6. Now Ive gone 2 days without losing service in the iphn7. It doesn’t make a lot of sense but all of a sudden the iphn7 is working much better. The 6 has a lower ios than the 7. I was going stop using the 7 altogether but the switching in and out seems to have confused it. Now it works. Hmmmmm. Who would have thought Its like big brother is confused. Who knows...... the saga continues.

I think i cracked the code. So i took an old iphone 6 and put my sim card in it then ran my apple id through it. I swapped out the sim back and forth between my iphone 7 (which has been losing cellular and shutting down at will) each time it lost cellular with the iphone 6. About 3 times. I got messages from apple SUPPORT telling my id was used on s iphn6. Now Ive gone 3 days without losing service in the iphn7. It doesn’t make a lot of sense but all of a sudden the iphn7 is working perfectly. The 6 has a lower ios than the 7. Somehow something told my phn7 to stop its intermittent cujo behavior. I was going stop using the 7 altogether but the switching in and out seems to have confused it. Now it works. Hmmmmm. Who would have thought Its like big brother is confused. Who knows......the saga continues.

Good job. I fixed mine too. Going on 6 days has not lost cellular once. Different Troubleshooting approach but similar by swapping out sim card into an iphn 6 and reseting id to that phone with ios 12 on it. Whatever it is thats in ios 13+ that told my phone to lose cellular (it is the software) is not doing it right now. If it was hardware then why is it working now? They either want this to happen to phones or dont know whats going on in my opinion. Either way not sure ill be upgrading to a new iphone ever. May just buy 1 generation back from a private seller. Apple wanted me to send this in and pay over $360 to fix. I fixed for free.

So my iPhone 7 has had “No Service” issues for many months now (see my previous entries). Today, I tried to update my iPhone 7 to iOS 13.6.1 and it failed spectacularly, going through a cycle of failure when hooked top to iTunes 12.8.2.3 on my Mac.

So I then put it into recovery mode when connected to iTunes and tried to do a "restore", having backed it up and it just went through the cycle of extracting the software, installing, checking with the iPhone and then as it goes to reinstall the firmware, it crashes out with "error code 7".

As it was failing at the firmware stage, I put it into DFU (Device Firmware Update) mode "a great way to update firmware". That didn't work: https://www.macworld.co.uk/how-to/iphone/how-put-an-iphone-in-dfu-mode-3628686/

I give up.

A less than three year old iPhone, bricked by iOS 13 updates.

That sounds like a hardware problem. Have you seen this—>iPhone 7 Repair Program for "No Service" Issues - Apple Support

Hi,

Eject the sim card. Restart the phone. Insert the sim card.

Go to settings----General----Reset---Reset Network Settings.

Hope it helps.

I should mention I haver an iPhone 8plus.

Unfortunately, it didn't work for me.

Same problem after ios 13.5.1 update

iphone 11 pro max