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My phone fails during either an update or a restore, and I get the message saying "The iPhone could not be restored. An unknown error occurred (5). Any suggestions?

My phone fails during either an update or a restore, and I get the message saying "The iPhone could not be restored. An unknown error occurred (5). Any suggestions?

Posted on Jun 10, 2020 1:39 PM

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Question marked as Top-ranking reply

Posted on Jun 10, 2020 1:51 PM

Hello ctom69,

Thanks for using Apple Support Communities.


If iTunes is giving you error 5 when trying to restore your iPhone, then I suggest going through the troubleshooting in the article linked to below.


Resolve issues between iTunes and third-party security software - Apple Support


Take care.

1 reply

My phone fails during either an update or a restore, and I get the message saying "The iPhone could not be restored. An unknown error occurred (5). Any suggestions?

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