"No keyboard"

New 2020 MBA. Sporadically, when opening the clam shell, neither the keyboard nor trackpad will work. After about 15-20 seconds, a Bluetooth Setup Assistant dialog appears and says "There isn't a wireless mouse or trackpad connected." 10 second more and the dialog goes away and my keyboad and trackpad start working as normal. 30 seconds too long of a wait though.

I've had this laptop for about 2 months. It happens a couple times per week. Others have reported the exact same problem with the 2020 MBP. See for example https://cfenollosa.com/blog/seven-years-later-i-bought-a-new-macbook-for-the-first-time-i-dont-love-it.html.

I typically keep bluetooth turned off. I thought that might be the problem, but even after re-enabling it, the problem continued to occur.

This must be a sleep-related bug in the OS. Apple, please help.

MacBook Air 13″, macOS 10.15

Posted on Jun 10, 2020 7:06 PM

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1 reply

revbill222

Community Specialist

Jun 14, 2020 12:48 PM in response to technotarek

Hello technotarek and welcome to the Apple Support Communities.

I see you are having an issue with the system keyboard and trackpad not being recognized on a MacBook Pro. As they both eventually are recognized, this potentially points to a software issue rather than hardware. These steps may help.

1) Start by doing a safe boot of the Mac. This will clear some cache files, turn off some system extensions and log-in items and give you a good foundation. After doing the safe boot, reboot normally and test.

How to use safe mode on your Mac

2) If the issue persists after a safe boot, set up a test user account in order to isolate the issue to the system or the user data and ultimately resolve it.

How to test an issue in another user account on your Mac - Apple Support

Take care.

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"No keyboard"