You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air Unresponsive

My sister, who is not as tech-savvy as I, has brought me her device to attempt to fix. It refuses to boot up, screen is black and will not restart. I have attempted recovery mode as well. It was working fine last night. There is minor case damage.

Stats:

Year|2015

Model|13"

OS|Mac| She says it was "Sierra" so it might be 10.12.x or 10.13.x

I have done to following:

Attempted to Restart

Attempted to enter recovery mode

Attempted to open boot manager

Changed to power cord

MacBook Air

Posted on Jun 11, 2020 9:21 AM

Top-ranking reply

AirGraph

Level 4

1,802 points

Posted on Jun 11, 2020 9:35 AM

May be this will help:

https://support.apple.com/en-us/HT204156

View in context

MacBook Air Unresponsive

Similar questions