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MacBook is unresponsive

MacBook is unresponsive. Screen dark and keys unresponsive other than caps lock light. Did several hard restarts. The re boot chime goes off but screen will not come on. Tried the restart with power connection and without. This is a new device never any issues before. need help….

Posted on Jun 17, 2022 5:39 AM

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Posted on Jun 17, 2022 8:53 AM

April Taylor-Martin wrote:

MacBook is unresponsive. Screen dark and keys unresponsive other than caps lock light. Did several hard restarts. The re boot chime goes off but screen will not come on. Tried the restart with power connection and without. This is a new device never any issues before. need help….



If your Mac doesn't start up all the way

If your Mac doesn't start up all the way - Apple Support



If your Mac starts up to a blank screen (white, black, gray, or blue)

If your Mac starts up to a blank screen - Apple Support


1 reply
Question marked as Best reply

Jun 17, 2022 8:53 AM in response to April Taylor-Martin

April Taylor-Martin wrote:

MacBook is unresponsive. Screen dark and keys unresponsive other than caps lock light. Did several hard restarts. The re boot chime goes off but screen will not come on. Tried the restart with power connection and without. This is a new device never any issues before. need help….



If your Mac doesn't start up all the way

If your Mac doesn't start up all the way - Apple Support



If your Mac starts up to a blank screen (white, black, gray, or blue)

If your Mac starts up to a blank screen - Apple Support


MacBook is unresponsive

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