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How does Apple choose its shipping partners?

So my six year old MacBook Air died and I ordered another one.


I understand the issue of ordering a not-off-the-shelf machine and that it takes a while to build, but the frustrating part of this whole process is the amount of time the finished product, packed and dressed with its shipping and Customs labels, sits on a pallet somewhere (several times). Take a look that the UPS screenshot below (NB: China, in its entirety is one timezone, 12 hours later than Eastern Daylight Time; The Republic of Korea is 13 hours later than EDT):


It's born on 6/6 and leaves the Economic Protected Zone for ZhengZhou about a day later where it arrives 6/7 at 10:30 AM where it sits for three days and 6.5 hours! It arrives 2.75 hours later in Korea where it stays for a day and four hours.


Look, as it stands now, Apple promised the device by the 17th of June. Originally, UPS said the 12th of June once they had possession of it on 6/6 and then all the sitting time on the ground moved it day by day closer to Apple's outside date.


Just, why all the wait time. In the US, UPS moves stuff around overnight or in two nights. we are looking at a delivery process starting on 6/6 ranging through to a guess of 6/16.


Just wondering if there are logistics people to be found who could speed this process up a little (or a lot).


Btw, I know this is a Community Forum and Apple logistics people probably don't see this, but just wondering if someone has a suggestion. UPS was very good with one answer. These products don't ship out of Apple one by one, they come out in large batches with many pages of documents referring to then entire group of products. Time sometimes gets added if there are problems with a single device or two being cleared through Customs that effects the others in the shipment.


Thanks,

Matt

MacBook Air

Posted on Jun 11, 2020 11:56 AM

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Question marked as Best reply

Posted on Jun 11, 2020 12:31 PM

Our suggestion is simple. Contact Apple directly.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


These forums only provide help with Apple products. Thank you for your understanding and support.



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1 reply
Question marked as Best reply

Jun 11, 2020 12:31 PM in response to MattKauf

Our suggestion is simple. Contact Apple directly.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


These forums only provide help with Apple products. Thank you for your understanding and support.



How does Apple choose its shipping partners?

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