Access to videos

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Level 1

8 points

Access to videos

in my camera roll I can’t access my videos, I can’t watch them, I can’t send them to anyone. I had a storage problem before but I deleted some apps to get storage. Can somebody help

iPhone SE, iOS 13

Posted on Jun 11, 2020 12:50 PM

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Answer 1

Best reply

sberman

Level 10

264,435 points

Jun 11, 2020 2:24 PM in response to samantha1720

Force restart the iPhone. See “If your screen is black or frozen” here.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 2

sberman

Level 10

264,435 points

Jun 11, 2020 2:30 PM in response to samantha1720

I’m glad that worked out for you!

Keep your eye on that iPhone storage. It will really affect the iPhone’s performance.

Note there are recommendations offered at Settings > General > iPhone Storage. You might consider accepting some.

Enjoy your Apple gear.

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Answer 3

sberman

Level 10

264,435 points

Jun 11, 2020 1:58 PM in response to samantha1720

Do you have sufficient free space?

You need an absolute minimum of 10% of your iPhone’s total storage free at all times. More would be better.

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Answer 4

samantha1720 Author

Level 1

8 points

Jun 11, 2020 2:21 PM in response to sberman

I just got down to more than 10%. I still don’t have access

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Answer 5

samantha1720 Author

Level 1

8 points

Jun 11, 2020 2:28 PM in response to sberman

Thankyou so much! Phew I thought my phone was like broken

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Access to videos

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