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User profile for user: nomad_uk
nomad_uk Author
User level: Level 1
4 points

Since upgrading to OS 10.15.5 Safari does not open correctly

I upgraded to Catalina 10.15.5 yesterday. Since doing so, when I click on the Safari icon the browser window no longer opens; I have to select 'File>New Window' to open a window. Also, when I click on any link in an email, nothing happens. I read some historic issues similar to this relating to 10.15.1 which suggest it may be an AV software issue, but I have that disabled and am still experiencing the problem. Anyone else had the same issue and found a solution?


MacBook Pro 15″, macOS 10.13

Posted on Jun 12, 2020 3:15 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Posted on Jun 12, 2020 12:17 PM

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Jun 12, 2020 12:17 PM in response to nomad_uk

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



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Since upgrading to OS 10.15.5 Safari does not open correctly

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