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User profile for user: ThatMattInMI
ThatMattInMI Author
User level: Level 1
4 points

Heart rate not working watch series 4

The heart rate monitor on my apple watch series 4 stopped working yesterday.


IOS 6.2.6. This is the up to date release on June 12, 2020 according to my watch.


All of the "normal" stuff was tried already (unpairing, privacy settings, turning off and on with phone, etc).


The green led on the back of the watch will flash one time when you start the heart rate app, but won't stay on. The ECG app can't get a reading, either.


Any ideas?

Apple Watch Series 4, watchOS 6

Posted on Jun 12, 2020 3:35 AM

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Posted on Jun 12, 2020 1:56 PM

Thanks for asking about the new ECG feature.


Check here for availability in your region: ECG


ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.


Heart rate notifications on your Apple Watch - Apple Support


Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support


If you have any other questions please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.


Take care 

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Jun 12, 2020 1:56 PM in response to ThatMattInMI

Thanks for asking about the new ECG feature.


Check here for availability in your region: ECG


ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.


Heart rate notifications on your Apple Watch - Apple Support


Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support


If you have any other questions please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.


Take care 

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Heart rate not working watch series 4

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