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on the 12 June 2020 I reported and sent pictures of serious sensor burns on my wrist. Apple Informed me they hadn’t heard of burns from the watch. It was never reported before. They would do an investigation and get back to me in five days. I now see there are numerous complaints from watch sensors causing burns. This watch is unsafe and I plan on following up on this.
As mentioned in my previous post, I got this lump on my skin while wearing Apple Watch and still have it there today. I did have it on my skin 10 months ago and still do today. I did discontinue use and see my doctor, which led to me getting rid of the watch. Treatments haven't helped so far. Does the all knowing, all powerful Apple Watch User Guide say anything about when nothing seems to get rid of these 'sensitivities'?
i have resorted to using medical Silicone tape on wrist. Mepiform comes in a useful size5x7cm. Not cheap but as long as not on broken skin can be reused many times, keep backing cover to store when watch not in use.
I had watch burns (two holes) ,to the bone. Apple said they did a full investigation, but I hade no satisfaction nor did they hold any accountability. Burn holes have reoccurred several times since. Unable to wear the watch again. I hade the Series 3. Which Series do you have?
I thought the problem was fixed but apparently it continues in all the series. Apple first used infrared (red) technology and then changed to Optical technology (green). I love the watch but can’t take the chance of wearing it again.
I’m in Canada. I have the series 3 and posted here after finding out how widespread the issue was. The agent I spoke with and team that the issue was escalated to in Jan when I raised it made it seem like an isolated issue. Ive have burns and bubbles on my wrist. I don’t wear it consistently anymore tbh.
I’m in ON. I’m sure you’re right (others with the same problem). How’s the quality of the underpad ? I’m curious about the charging element itself and whether that plays a role
(wearing down the back and lessens the barrier between skin and device). Mine looks smooth but when I rub my fingers against it, t feels gritty almost. That’s not wear or sensation I’d expect for something that sits on a wrist.
I had the series 3 also. I was told that Apple used a infrared technologies (red light). They then changed to Optical technology (green light) which thought was supposed to be an improvement. The radiation burned through my skin to the bone. I didn’t even feel it happening. In 2 1/2 hours I noticed blood coming from under the watch. The same day I took the watch into an Apple store and showed them the burn. I contacted Apple support without receiving any follow up or satisfaction. I now see even the Series 5 and 6 have caused burns.
That’s insane to hear and not okay by way of a “resolution”. I think I’ve always had the green light OT feature you mention even so, it should not cause that adverse of a reaction and - at the store what did they say? It really doesn’t look as though they are trying to do anything to take accountability for what is clearly a product defect.🤯🤯
The store won’t say or do anything in a situation like this. It basically admits fault for the entire company and causes problems if there’s a lawsuit involved. It’s the same situation with things like batteries exploding in phones or causing burns. The only way anything would ever happen is if you contact the corporate office and arrange to have your watch sent in to be tested if they are willing to do it. This is something that would never be handled at a local Apple Store. Definitely don’t ever expect a resolution if the watch is still in your possession.
Medical silicone tape should help reduce your scar as well as form a barrier. I only get the burn now if I forget to put the tape on. The tape I use is reusable a number of times but not cheap. Apple should be trying to resolve this problem of even their latest watch.
Thank you for participating in the Apple Support Communities.
We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
Thank you for participating in the Apple Support Communities.
We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
April 28, 2021 the Apple watch left a round burn/sore on my wrist. I contacted Apple support and the response were not very responsive. The "engineers" gave options to wash and make sure the band is clean, make sure watch not too loose, consult a dermatologist, or if they replaced it would be a cost to me. There was no acceptance of responsibility that their product had caused and injury.
Apple will not accept any responsibility. It hurts their bottom line. Forget “customer satisfaction”. I have tried to get some Satisfaction for nearly a year with negative results. I live in AB Canada. Which country do you live in?
Why will they not accept it is the actual watch which is the issue? If I forget to put medical silicon tape under my Apple watch I end up with a new burn. Referring us to go to a dermatologist is not the answer, we know the cause. Apple tend to blame nickel
in the watch, but I have never had issues before. We need answers from Apple on how to resolve the issue. An expensive error buying one.
I’ve been to two Dermatologists. I now suffer Sentile Pupura (bleeding under the skin). It will keep coming back and bleeding because the skin is now very thin in that location and there is capillary breakdown. It occurs due to trauma from an injury, being from the watch burn. I have reported this to Apple but no support or action in resolving my problem. Have you reported your burns to Apple support in the US, or are you in Canada?
Watch sensor burns
