On the
on the 12 June 2020 I reported and sent pictures of serious sensor burns on my wrist. Apple Informed me they hadn’t heard of burns from the watch. It was never reported before. They would do an investigation and get back to me in five days. I now see there are numerous complaints from watch sensors causing burns. This watch is unsafe and I plan on following up on this.
Medical silicone tape should help reduce your scar as well as form a barrier. I only get the burn now if I forget to put the tape on. The tape I use is reusable a number of times but not cheap. Apple should be trying to resolve this problem of even their latest watch.
I’ve been having the same issue. Haven’t reported to Apple yet
Mine occurred with a new series 6
Where do you live? I live in Alberta Canada. I haven’t received any support from Apple in resolving my Apple Watch burns. I’ll get a Garmin next. Can’t and won’t put my Apple Watch on again.
Where do you lived? I live in Alberta Canada. No support from Apple in resolving my Apple Watch burns. Can’t take the chance of wearing the watch again.
I live in Michigan US.
I would like to hear from anyone in Canada. I’m wondering if some countries have more of a problem then others.
Where in Canada? I’m in AB. I received another Blog from a Canadian in Ont. I’m sure there are many other Canadians suffering the same problem. I would like to know where.
I have the same issue and have received burns from the sensors on my watch. I tried to put a barrier of sports tape but still continues to burn. I have a nice scar from the burn too!
Yes i have a burn too , thats what it feels like , i have a series 5 and it is a phone too
Ouch. Did you feel the burn when it was happening?? My burn keeps coming back and now diagnosed with having pupura if doing high impact exercise. I’m located in AB, Canada. Where are you located?
I purchased my series 4 Apple Watch toward the end of November 2018. I never had any problems with it until now. Have you had a lot of complaints Watch burns in Canada? I’m afraid to wear it now.
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Interesting Eulene, mine is a Series 4 purchased in October 2018 but over in the UK. Nothing that I know of legally over here. After almost 8 weeks I’m still waiting on a resolution. My advisor is trying to get sign off for a replacement watch as I’ve said I don’t want mine back after what happened.
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Missbunyip, potentially try wearing on your other wrist a notch looser, but monitor the mark for any changes. Also as it’s only a few months old report to Apple Support or go to Apple Store and show them if you haven’t already.
I tried apple support online and there is an apology saying that it is unavailable. I bought it from JB Hi Fi store, so not an apple store. Good idea to try the other wrist and see what happens. Thank you
Update for other people experiencing this problem: I just got off of the phone to apple support. They escalated the issue to a senior person who sent a link for me to upload my photo. She saw the photo and immediately said that she is now following this case for me and it will be escalated again to their Engineers. The engineers will look at the logs on my iPhone which is linked to the watch. I assume in order to see what applications/ functions were in use?? I was told it will be 2 working days and they will phone me with the outcome of their investigation. I have been advised not to wear the watch in the interim. I was assured that they will provide support with this issue. The redness is still there today but not as vivid and I have not had any pain.
Watch sensor burns
