On the
on the 12 June 2020 I reported and sent pictures of serious sensor burns on my wrist. Apple Informed me they hadn’t heard of burns from the watch. It was never reported before. They would do an investigation and get back to me in five days. I now see there are numerous complaints from watch sensors causing burns. This watch is unsafe and I plan on following up on this.
Medical silicone tape should help reduce your scar as well as form a barrier. I only get the burn now if I forget to put the tape on. The tape I use is reusable a number of times but not cheap. Apple should be trying to resolve this problem of even their latest watch.
good stuff. Yes they have to take it seriously and your experience is so far following mine although I hope you don’t wait quite as long for a resolution! Keep at the adviser for updates is my main advice and take regular photos.
HI Again,
Thank you for your replies. I have taken another photo today. Red patch is still there but a little paler.
What has been the outcome for you.? Can you still wear the watch.? Have you had to return it and if so have you been compensated for the cost?
As outlined in previous posts I waited almost 2 months for a resolution. My watch was sent away for investigation and they incinerated it in the end apparently and replaced my Series 4 with a Series 5. So far no further issues.
I wore my series 3 Apple Watch every day for 1 1/2 Years. Burned two holes right to the bone. Only had it on for
2 1 /2 hours. Didn’t feel anything. No pain until the next morning. Dr said don’t wear the watch again. Love the watch but can’t take the chance. Where are you located? I’m in Canada.
I’ve had my watch for only 1 1/2 years. I’m still under the two year Apple Care warranty. Love it but not taking a chance on another. I checked on the Apple site and there is well over 450 complaints on the Apple watches.
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They arranged a courier the same day to collect from my house and take it to Ireland for investigation. Allergy / irritation can be ruled out due to the presentation of the marking / healing process (peeling) and scarring. My dad is a doctor which is useful. I am unsure of my AppleCare status but there is also UK consumer rights that would come into play for injury. What has your lawyer suggested?
I also received a burn on my left wrist on 7/20/2020 from my Apple Watch. When I called Apple Support I mainly got the same response from them as you did about not been acquainted with this type of issue.
I feel like I am being swept under the rug by Apple. Have you made any progress with your issue?
I am located in the US, state of Kentucky.
I am very disappointed in this large corporation having very little concern in regards to their customers safety with their product. Do you know if there is a class action lawsuit pertaining to this issue? It’s about the principle now. Luckily, I felt the burning sensation before it became a bad burn. The burn was directly on the skin where the watch sat on my wrist. I did seek medical attention for the burning sensation.
I’ve got one too... Worn my Apple Watch for about a year and a half, I do not have a nickel allergy or any type, it’s definitely not too tight and it’s not overheating. Yet it is leaving burn marks on my wrist that just do not seem to go away. I’ve got a series 4.
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No. No satisfaction. The scary part two months later the holes opened up again and bleeding. Dr ran blood tests to see if there was an underlying problem. All ok though. Dr said probably opened because the skin is thin where the burns were. What country do you live In?
Hello!
I've read online the following:
Hi
If you experience redness, swelling, itchiness or any other irritation or discomfort on your skin around or beneath your watch or band, then Apple recommends that you remove your Apple Watch and consult a doctor / physician before wearing it again.
Hope this helps! Thanks!
I’ve had no issues until I was washing out something under a cold water tap and water got under my watch. I didn’t bother taking it off as it’s waterproof but after finishing the job I took my watch off to dry my hands and underneath it and had small blisters.
You raise a great point! I struggle with this burn three to four times a year (this is three weeks in now) and like you I typically apply my sunscreen while my watch is on but thats not always 100% the case. I’m pretty sure I applied my sunscreen prior to putting on my watch this day because I remember that I didn’t want the overspray gumming up the screen.
I hope it’s something as simple as that. :) That’s still an unacceptable defect but possibly one I can work around.
you have a burn but it didn’t break the skin. Mine burned to the bone and keeps opening up every few months. My wrist is quite scared now. I didn’t even feel the burn happening. Infrared radiation. Series 3 technology. Dr. advice “don’t wear the watch again”.
Watch sensor burns
