You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Reset iPad 2 to factory settings Apple user not available

Dear Team Members,


iPad 2 was gifted by my children to me. I used it for long time. Later I reset and erased complete data.

Later, the iPad 2 was gifted to my relative. He is not in contacts and not in good terms. So, the same iPad2 was given to my daughter.

Problem is how to reset it to Factory Settings. I cannot get Apple ID and Password from him. Wanted to restore and erase entire data so that my daughter can use.

Posted on Jun 14, 2020 12:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2020 1:10 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

2 replies
Question marked as Top-ranking reply

Jun 14, 2020 1:10 AM in response to tumma1510

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

Reset iPad 2 to factory settings Apple user not available

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.