Order Status

Hello,

I'd suggest trying again a bit later.

If the order still doesn't appear, I'd suggest contacting the Apple Online Store team. In the US, the number is 800–692–7753: Contact - How to Contact Us - Apple

If you are not in the US, what country are you in?

You can try these support options:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport (There may be some delay before you are helped.)

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.

Hello,

It sounds like there might be an issue on Apple's side. All I can suggest is to try again later or contact the Apple Online Store team.

I have the same problem, it says :

Something went wrong.

There was a problem with your request. Please try again.

I have the same issue. I haven’t been able to access orders for several hours. When I follow the order number from the email it tells me that it doesn’t match Apple’s records.