Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple id

I have to ask for the password of the past owner of apple watch, but there a couple is broken and disconnected from the account what should I do?

Apple Watch Series 3, watchOS 6

Posted on Jun 14, 2020 4:46 AM

Reply
Question marked as Best reply

Posted on Jun 14, 2020 7:33 AM

you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple won't unlock it.

2 replies

Jun 14, 2020 5:13 AM in response to itsnova

We can't help you in getting the prior owner's password if that is what you are hoping for.


See Turn off Activation Lock https://support.apple.com/en-us/HT201441 and

 

About Activation Lock on your Apple Watch https://support.apple.com/en-us/HT205009. If you can't turn the activation lock off using the instructions given in the link and want to make it functional, (1) you'll need to get the needed credential from the prior owner or (2) alternatively you'll need to contact Apple support and have your purchase receipt for the watch from an authorized Apple seller with its serial number on it. You also will need to have a face ID. But, I see that you won't have the paperwork needed since you acquired it second hand from an individual. So the second alternative can't work for you.


Nevertheless, if you want to contact Apple support to discuss your problem, then use the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

Apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.