My voice breaks up on iPhone 11 Pro calls — sometimes

I see this issue only when I have my mobile case on. Particularly, the case that I was using was covering up left mic, only right one was open and available. When I dial in, people used to complain that I’m breaking up (happens only when my voice overlaps with them). And, removing my mobile case worked for me, no more voice breaking. I have got a different case which had slots open for both left and right mics. I don’t have this problem any more. So, I suggest you to get rid of your existing mobile case and try without that and if it works get a new case and enjoy. Hope this helps at least a few folks.

Great news guys, I think I figured it out. After having this issue with two iPhones, the 11 and the 11 pro max I figured out that It has something to do with the noise cancellation settings. If your turn that off, it would alleviate the cutting in and out.

Settings>Accessibility>Audio/Visual, then turn noise cancellation off.

This worked for me 👍🏾

Not using a case

Hi RKNYC!

I understand that your voice is breaking up when using headphones with your iPhone, and I'm happy to help. You can try the suggestions here:

If your headphones don't work with your iPhone, iPad, or iPod touch

Cheers!

I would call them back. I was offered 3 options today and one of them was to get a replacement phone. Of course for $99 but if you are desperate to try a new phone then it might be worth it.

For me the issue stopped. The only action I took was to get a new phone case (I ordered a slim case from Pela) but I can’t be sure that solved the problem because I never know what goes into the software updates that install overnight. I can’t imagine it was truly the fault of the case, but worth a shot if anyone is desperate to resolve the problem!

I have the same issue except I’m not using headphone. Different people using different phones all say that I’m either breaking up or that they hear noise causing interference. A lot of times I’m on speaker talking but then i switch to holding up to ear and they same thing. They sound perfectly clear to me on my end.

I bought the Apple iPhone 11 Pro and with every phone call I had, people said that the car was breaking up although I could not hear it. I would have three or four bars. After numerous calls to my cell phone carrier and two to Apple, I was sent a new iPhone 11 Pro. I still have the exact same issues. The last thing that I tried was a new Sim card and that did not help. I am very disappointed that there is no solution for this issue. And it is so frustrating as I use my phone for work like most people these days. I have done every reset, Went through every step multiple times and nothing fixes the problem. It is also not a cell phone tower issue is that was checked as well. I’ve taken to using Facebook messenger to talk to people now because this phone won’t work right. It has a fantastic camera which is why I bought it. I am hoping the 12 comes out before my one year exchange opportunity ends. I do not recommend this phone.

I am having the same issue. I use speaker phone almost 100% of the time and upgraded from an 8plus to an 11 pro max. Every time I use facetime or the speaker phone, people tell me I'm breaking up. When I take them off of speaker phone, they tell me the sound is clear. Verizon replaced the first phone and the issue is still happening. Apple ran diagnostics and said there were no issues. Verizon then replaced the SIM card and that did not resolve the issue. There has to be some sort of software or hardware issue within this phone that is causing this. Has anyone been able to resolve this issue successfully? This is so frustrating.

Thank you for your extensive research. Please keep us posted if you find a resolution. I saw some other posters ended up just trading the whole device in for a new one.

Pretty frustrating problem while in the work from home environment asthis is my only way to communicate with my coworkers. Also, for how much this brand new phone cost, the LEAST it could do is handle PHONE CALLS properly! Seems like table stakes to me...

I'm facing this issue with my 11 Pro for the last 4 months. After lot of trouble shooting, I realized that this issue happens only when there is an overlap/overlay of my voice with the one on call with me. But, couldn't find a solution for this. I feel bad that the very basic feature (answering calls) is not working as expected. Hope we get a solution very soon.