Level 1

102 points

My voice breaks up on iPhone 11 Pro calls — sometimes

On some calls but not all, the person I am speaking with will tell me I sound like I’m breaking up. When I remove my wired earphones and talk directly into the phone, my voice is clear.

I have had this in the past and know it can be caused by a dusty headphone jack. I have tried to clear out dust from the jack, but don’t see any.

This happens with two different earphones, one of which was brand new. So it’s not an earphone microphone problem.

My software is up to date. It doesn’t happen on every call. I will sometimes have long calls where my voice is clear. Then all of a sudden it becomes broken up.

Any suggestions for what to look at? The Apple phone support rep suggested I try removing the case. I have an OtterBox case so will see if removing it makes a difference.

iPhone 11 Pro, iOS 13

Posted on Jun 14, 2020 5:38 AM

Top-ranking reply

RKNYC Author

Level 1

102 points

Posted on Jul 28, 2020 9:36 AM

Thanks for reminding me to follow up with this. It's resolved.

The real breakthrough was when I sounded distant/like I was talking through a speaker even using a Bluetooth headset. That ruled out the headphone jack and my wired headphones.

The rep suggested doing a restore, but being sure not to back up from my iTunes backup (to prevent putting any corrupted software back on the device), but instead restoring from scratch.

First I restored from scratch without adding my settings (backed up to iCloud). No problems. Then I added my iCloud backup to restore settings and things have been fine.

Since then I've had hours and hours of calls with the phone in my pocket and in a case, and have recorded many test voice memos, and have had no issues.

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41 replies

nkbaur

Level 1

13 points

Oct 27, 2020 5:52 AM in response to RKNYC

Has anyone been able to fix this problem or has Apple offered any help? My phone is still breaking up when I'm on speaker phone or FaceTime.

Oct 27, 2020 6:47 AM in response to nkbaur

I havent heard anything about a resolution. I’m still having the same issue as well.

nkbaur

Level 1

13 points

Oct 27, 2020 6:54 AM in response to sheresefromroxbury

Does Apple monitor these discussion boards? Does anyone know if they are working on a solution?

RKNYC Author

Level 1

102 points

Jun 19, 2020 7:05 AM in response to CarlAVII

An update: on Sunday I removed my thick OtterBox case and used the phone for a few days without a case, and then got the Apple thin iPhone case and have used the phone with that. Since removing the OtterBox case, I have not had any audio problems on several hours of calls.

I've been wondering why this is, because I had been using that OtterBox case from December through June without any problems.

Radsgirl

Level 1

8 points

Sep 27, 2020 11:40 AM in response to RKNYC

I’m having this issue and my I phone 11 pro is only a couple of weeks old.

I am going to try what you did and hope it works. I can’t believe that a newer phone has this problem! I miss my 8😩

Thank you so much for posting this.

Sep 30, 2020 2:55 PM in response to Radsgirl

several threads about this issue. I replicated the issue pretty consistently. Using speaker phone call someone. I started counting continuously and while counting, other person would start talking and noticed I would cut out while they talked. This does not happen if not using the speakerphone. If I removed my case, it seemed to not happen. I make voice recording and videos and sound does not get interrupted. The fact the voice recordings and video are not affected prove the cut outs over the speakers are not an issue. Ironic that they tell us this is the first they’ve heard of these issues.

Radsgirl

Level 1

8 points

Oct 8, 2020 7:26 AM in response to RKNYC

I removed my case and it helped a bit but it still happens if you use speaker. It’s something in the design of the speaker on this phone.

Apple just needs to recall this phone and let us have a different model that’s not got design issues.

Sep 20, 2020 1:39 PM in response to Risris24

Any update on this issue. I’ve spent hours and hours of time, alone and with Apple, sent in for repair, then replaced and still happening

Sep 27, 2020 10:39 AM in response to sheresefromroxbury

Noticed today that issue more frequently appears when person with choppy issue is talking using speaker and/or FT

nkbaur

Level 1

13 points

Sep 27, 2020 10:40 AM in response to sheresefromroxbury

Yes, that is the only time that the issue ever happens for me. Only when using speaker phone or FaceTime.

Sep 30, 2020 3:07 PM in response to RKNYC

I’ll give it a try. So first I make a back up to iCloud, then restore iPhone via iTunes.

If that is working, does that mean all of us suffering this issue has corrupt operating systems?

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My voice breaks up on iPhone 11 Pro calls — sometimes