iPhone XS keeps going to lock screen

Yesterday my phone started reverting back to the lock screen after I'd start reading an article that I searched for or opened up. Would start reading, scrolling down and then after a few seconds it would close and go back to the lock screen. Can't do any research on phone now because it won't allow me to stay on the article long enough to read it.


What can I do to prevent it from reverting back? I've updated it to 13.5.1 already and would prefer not to reset the phone to factory settings.

iPhone XS, iOS 13

Posted on Jun 14, 2020 10:14 AM

Reply
1 reply

Jun 17, 2020 3:44 PM in response to toughtundra

Hi toughtundra,


Thank you for using Apple Support Communities. I understand that you are having issues with your phone going back to the lock screen when you're trying to read an article. I'd like to help. First, if you haven't already, try these steps:



If the issue continues, use the steps here to create a backup: How to back up your iPhone, iPad, and iPod touch


Next, use the steps titled "Put your device in recovery mode and set it up again" in the following resource to reinstall iOS to your device. These steps remove the iOS currently installed and replace it with a fresh copy; be sure to closely follow step four and choose to "Update" in order to prevent data loss: If you can't update or restore your iPhone, iPad, or iPod touch


If the behavior continues after using these steps, reach out to Apple for additional assistance: Contact Apple Support




Have a great day!

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iPhone XS keeps going to lock screen

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