Repaired screen and Face ID not working

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Level 1

8 points

Repaired screen and Face ID not working

Recently I got my iPhones cracked screen replaced. Since then Face ID will not work and I tried to reset it and it just says Face ID is not available try setting up later

iPhone XS Max, iOS 13

Posted on Jun 14, 2020 3:23 PM

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Answer 1

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Lyssa

Level 8

41,381 points

Jun 14, 2020 6:45 PM in response to Nick752

Best option is to take it back; sounds like they didn't do the repair properly.

~Lyssa

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Answer 2

Lyssa

Level 8

41,381 points

Jun 14, 2020 4:13 PM in response to Nick752

If someone other than Apple did the repair, it may not work again. I know with Touch ID, only an Apple store can do a proper repair.

~Lyssa

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Answer 3

Nick752 Author

Level 1

8 points

Jun 14, 2020 5:45 PM in response to Lyssa

Best Buy did the repair. I scheduled it using apples website

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Repaired screen and Face ID not working

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