iPhone 11 Pro Camera roll shows no video, only audio

So I have the newest iPhone 11 Pro, and I recently recorded a video and when I tried to watch the playback, it shows an all white square, but the audio from the video works. I can’t figure out how to fix it and I haven’t seen anyone have this problem with an iPhone 11 Pro from what I searched up. When I try to edit the video it says “Cannot edit video. There was an error loading this video.” Anyone know how to fix this? The audio is there, just the video isn’t.

Posted on Jun 15, 2020 3:27 PM

Reply
1 reply

Jun 18, 2020 2:09 PM in response to thaoanhs

Hi thaoanhs,


Thank you for using Apple Support Communities. I understand that you are having issues with your phone recording video.


First, if you haven't already, try these steps:




If the issue is still happening make sure your phone is up to date:

Update your iPhone, iPad, or iPod touch


Have a great day!

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iPhone 11 Pro Camera roll shows no video, only audio

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