Cannot Login to Apple TV + with Roku

**THE PROBLEM**

When I try to sign in to Apple TV + on my Roku, I am unable to.

• If I choose "Sign in Mobile Device," it says "Verification Failed. There were errors signing you in. Wait a moment, then try again." But this message occurs before I am given the chance to see the QR code or choose to sign in on a different device. It's weird that it tells me there were errors signing in, because it doesn't even let me get that far.
• If I choose "Sign in on this TV," after I type in my Apple ID and password, I get the spinning circle, and it just spins for minutes without ever successfully logging in or failing.

**THE BACKGROUND**

I added the Apple TV + app to my Roku a few days ago. I signed up for the free trial. There were definitely some issues getting the Roku to recognize that I had signed up on my phone, but after a few tries, it worked, and I watched few episodes successfully.

The next day I tried to watch again, but the Apple TV + app kept telling me that I needed to sign up for a free trial, and that I had no subscriptions to manage. But when I checked my phone, I had the free trial. So I uninstalled Apple TV +, cleared the cache on Roku, re-installed Apple TV +, and still it could not find my subscription when I logged in.

So I figured, what the hey, just get the year subscription, and maybe the change in subscription status will go through. So I did, at which point I re-installed Apple TV + again, only now, after paying for the year subscription, I COULD NOT EVEN SIGN IN.

Again, I un-installed the app, cleared the Roku cache, re-installed, and still the problem persists.

**WHAT I HAVE TRIED**

• Uninstalling Apple TV +, clearing the cache on my Roku, unplugging the Roku from the power source, the ethernet, and the TV for a few minutes, reconnecting everything, and re-adding the Apple TV + channel. I have done this more times than is sane.
• Everything listed here: https://community.roku.com/t5/Channel-Issues-Questions/Apple-TV-channel-Login-Failure/td-p/515599
• Contacting Roku support. They say this: "If that still isn't resolving the issue, you'll need to contact Apple Support directly for additional help. We don't have the ability to assist with login issues for 3rd party channels on the Roku platform—these authentication mechanisms are managed by each channel provider directly. They will be able to investigate and provide additional help for that type of issue."

**WHY I AM SUPREMELY FRUSTRATED**

• Because I have never had an issue with any other channel on my Roku. Not once.
• Because I have dedicated at least 4 hours to this problem, and there is no one to contact directly.
• Because I spent $50 for a year subscription that I cannot access.
• Because nearly every issue I have with an Apple product spirals out uncontrollably, ending up with me having to sign up for or into iCloud or iTunes or the mobile Apple TV app or any number of other Apple products that I go far out of my way not to use.
• Because it was actually working for one dayand then stopped, for no apparent reason.

**WHAT DEVICES I AM USING**

• STREAMING PLAYER: Roku
  • 4200X - Roku 3
  • 9.3.0 build 4170-04

• CHANNEL: Apple TV +
  • Version 4.1.1.4R99:5.1.1(roku2-4r99)
  • Media Version 1.414.6:0.1.26-
  • Model Roku 4200x
  • Firmware Version 9.3.0-4170-04
  • OS Information Roku OS 9.3.0
  • Region US
  • Network Type Ethernet

• TELEVISION: SAMSUNG
  • Type LN40D630
  • Model LN40D630M3F
  • Model Code LN40D630M3FXA
  • Manufactured March 2011

**WHAT I WOULD LOVE**

Just to be able to watch Mythic Quest or the Beastie Boys doc without having to spend 4 more hours online help forums. If any real live human even bothered to read this whole thing, thank you and I hope you're having a lovely day.