iOS 13.5.1 WiFi disconnect issues

After updating to ios 13.5.1 last night (6/15), my iPad does not connect wifi at all. My updated iPhone connects with wifi. Ipad says the password is incorrect. However, it is absolutely correct because I'm using this password for iPhone. How should I fix it?

iPad Pro, iPadOS 13

Posted on Jun 16, 2020 12:33 PM

Reply
58 replies

Jun 18, 2020 9:17 PM in response to Elijahleke

My iPhone is 6s plus and iPad Pro is the latest.

This is what I’ve done for this issue:

(1) Resetting everything including iPhone, iPad, and the router.

(2) After resetting the router, besides of my router’s network name, a new network name came out on IPad Pro’s WiFi setting, whereas I didn’t make any change in the router setting: the network name of my router plus 5G”.

(3) When I picked this new network name, iPad Pro connected to the WiFi.

Jul 1, 2020 11:26 AM in response to sdsd161

I have an update on this issue with my iPhone 11


Some of the steps may seem weird but after trying everything I did the following -


I took it to a local Apple store and I connected to their WiFi and BOOM! it connected with no issues after almost a week of not being to connect at.


Then I went to Starbucks and Boom connection was good -


Then I came home before I connected to my network - I decide to once again Reboot my Router via the page provided (I have spectrum) - Rebooted that - then I went into my network and since I had already removed the connection - I reconnected the iPhone as completely new device - BOOM it worked!


It has even worked better than it ever did. Call me crazy but I think something happens when you connect to the Apple WiFi!


I wish I had friend with the same issue so that they could try the same method and see if it works.

Jun 27, 2020 6:23 AM in response to sdsd161

I too have this problem and I’ve tested it on several devices including (iPad mini 2, iPad Mini 5, iPad Air 2, iPhone Xs Max, iPhone 11, And iPhone Xr). Both an iPhone 7plus and 2 MacBook pros worked without issue... I have 3 wireless routers within my home and all devices are able to connect to the main wireless hub. However, when it comes to the devices transitioning to the other 2 wireless AP’s setup in bridge mode to extend my network (configured with same settings, password, frequencies, channels, ssids, everything) they fail to connect... KEEP IN MIND THIS HAS WORKED FLAWLESSLY FOR 3 YEARS UNTIL UPGRADING TO 13.5.X!!!! Upon standing directly under the bridged AP, I attempt to connect to the same SSID and it refuses, giving me the password incorrect notification no matter how many times I correctly type in the password. I’ve tried resetting the network settings, the device, and lastly the AP and then reconfiguring then with the exact settings to match and it still refuses to work...

with this widespread of a problem, I find it hard to believe Apple is unaware of the problem, and frankly I’m quite surprised on how it’s gone unnoticed. I suppose corporate culture hasn’t been complaining about this given no one has been in the office for months but I would imagine this would wreak havoc on people staying connected to their respective corporate wireless networks as they transition from one AP to another whilst trying to remain in the same Network/SSID... please fix this Apple...

thank you

Aug 23, 2020 9:27 PM in response to Timeis67

I’ve got iPhoneXS and an iPad Pro 11, both running on iOS13.6 and since installing this update both periodically disconnect from WiFi. Tested internet connection and modem/router with other devices and only issues are with iPhone & iPad. If I Shut Down using Settings/General/Shut Down and then power back up after 30 seconds, sometimes WiFi will connect and hold the connection, and sometimes I still get the “incorrect password” notification. If the latter, I re-enter WiFi password and it connects and holds connection. Lately though connection only holds for 1-2 days. Wonder if updating to 13.6.1 will help or make it worse???

Jul 1, 2020 1:55 PM in response to MacTigga

On another note, completely reset my network settings, as well as reload my AP's (as if that was going to do anything), and noticed something interesting whilst standing directly under my secondary AP. my iDevice see's the AP and reads 3 bar signal, however it will not connect as indicated by everyone else in this thread... It will connect to my main hub though once in range... Once connected, it remains connected to the main hub (mind you it's configured with WPA2, the same as all secondary AP's). If I walk back to the secondary AP, it still remains connected to the main hub, which at that point the signal is so faint throughput testing renders an error and states provider out of reach... If I disconnect from the 5ghz network, IOS will read the SSID and indicate the signal is strong (3 bars), given i'm standing directly under the secondary AP. Once I try to reconnect to the 5ghz SSID, it instead connects back to the main hub and starts reading a faint signal (1 bar) again... This is so for all of my iDevices previously mentioned...

Jul 5, 2020 7:39 PM in response to Timeis67

I’ve had the same with my iPhone XS and it’s driving me nuts! I’ve lost count the times I’ve rebooted my router, but I know it’s not my internet provider that’s the problem. Since updating to 13.5 I can now only get a WiFi connection for about 2 minutes and then I have to reset network settings, which will make my WiFi connection work brilliantly for all but 2 minutes and then I have to switch off the WiFi and revert back to my 4G! Please get this investigated Apple!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 13.5.1 WiFi disconnect issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.