Unexpected shut down - Macbook Pro 13inch touch bar (2018)

I wondered if someone could please help. I have the 13inch touch bar macbook pro, i purchased this in 2018, and is now out of warranty. However, I experienced an unexpected shut down, I immediately tried to turn it back on and realised it was hot underneath. It’s been hot several times before but none to the extent where it has completely shut down. It’s been on charge since and can’t get it back on. Any help will be appreciated. I tried to reset SMC but isn’t working.

MacBook Pro 13”, macOS 10.15

Posted on Jun 16, 2020 3:45 PM

Similar questions

1 reply

AndreAcer

Level 3

592 points

Jun 16, 2020 4:00 PM in response to finchcammy

Hi!

I don't know which steps you've tried by now. Someone should be able to lend you a hand in here if you systematically work your way through the appropriate support articles and then tell the community whats has been done, and more specifically how the machine reacts.

Step by step troubleshooting is found in the article below.

If your Mac doesn't turn on - Apple Support

If your Mac starts up to a blank screen - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unexpected shut down - Macbook Pro 13inch touch bar (2018)

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up