With the new IOS update 13.5.1, facial recognition does not work. Please correct ASAP
Facial recognition does not work. This is very inconvenient and needs to be resolved ASAP
iPhone XR, iOS 13
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Not sure whom you're addressing to resolved ASAP, there is no Apple in these user to user technical forums.
You follow all the steps in this link If Face ID isn't working on your iPhone or iPad Pro - Apple Support