Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s all-new Mac mini is more mighty, more mini, and built for Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

2011 Mac mini can’t get past the white screen on startup...then restarts.

Yes I know, it’s a “legacy” product...early 2011 model so can’t upgrade beyond High Sierra.


so on startup, it:

  • chimes
  • apple logo appears
  • progress bar starts moving and gets to c. 2/3 complete..
  • brief black screen (this used to lead to desktop)
  • white screen with faint vertical lines. This pauses for around 10 seconds....and restarts.


loop.


I’ve read as much t/s as I can find. I have performed all of the following tasks several times in different orders...


  • tried to boot in safe mode. This couldn’t be achieved. (Same progression of events as above)
  • tried to boot in recovery mode. This couldn’t be achieved. (Same as above)
  • reset PRAM/NVRAM. Confirmatory double chime. No change to result..
  • reboot in verbose mode, multiple times. Completed, led to same black screen then white screen then restart..
  • Tried internet recovery - the world spun.....the progress bar progressed...then same result as before
  • boot in single user mode and tried “/sbin/fsck -fy” followed by reboot. No change to outcome
  • press start button holding “d”. Got the diagnostics screen and ran hardware test. No issues identified.


is there anything else I can try, short of going to a Genius Bar in the first week of shops opening after COVID?


I know one of the answers is...get a new Mac. That will come... but I need this thing working for now..


thanks!

Mac mini, macOS 10.13

Posted on Jun 17, 2020 4:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2020 6:28 PM

Hello,


You will need to call Apple for diagnosis.


Contact AppleCare

Similar questions

1 reply

2011 Mac mini can’t get past the white screen on startup...then restarts.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.