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I ordered a MacBook but had to cancel due to wrong information provided. Now I keep getting a message that won’t allow me to place an order.
“You have exceeded the product quantity limit for an item in your bag. As a result, we are unable to process your order.”
I have the same issue. My child ordered the wrong one also and I cancelled on the 18th. Since then I have been unable to place another order. Same error message. Called support and was told the system takes 48 hours to reset and they can’t do anything about it until it does. It has now been greater than 48 hours and still same issue! Very frustrating!
pxt4 Said:
"Education Store, Help: I ordered a MacBook but had to cancel due to wrong information provided. Now I keep getting a message that won’t allow me to place an order. 'You have exceeded the product quantity limit for an item in your bag. As a result, we are unable to process your order.'"
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This also happened to me. I ordered a Macbook and canceled right away to fix a mistake, and now can't reorder. Has anyone told you yet that they are "escalating your case" to management? I was told this, but so far no results. I placed and canceled the order two days ago (over 48 hours), and still get the message: "you have exceeded the product quantity limit for an item in your bag. As a result, we are unable to process your order."
I called support again this morning and spoke to a lady and she said that they have to manually reset it.
I was able to order last night but checking out as a guest and using a different credit card. I was still able to get the deal.
good luck
Yes, I have been calling every day too. I was told if I make a new Apple ID, use a different credit card, and ship it to a different address, I should be able to order it. Another person told me that I shouldn't have to use a new shipping address, that it's tied to my credit card. Either way, I want to use the same credit card because I will get certain rewards/perks for this purchase.
They did escalate it to a manager, and they thought the manager would have the power to reset the system (but no guarantees). They said normally a manager can respond in 1 day, but they are so backed up because of COVID-19, the average wait time for an escalation is 5-7 business days. It's so insanely frustrating, but I'm willing to wait the 7 days because of the great perks I'll get for this purchase with one specific credit card. If it's not solved in a week, I'll probably try using a different credit card.
Had I known I would receive such severe punishment for cancelling the order, I never would have. On amazon and other websites, you simply cancel and reorder immediately, no problem. Please, everyone who contacts support about this, tell them to add a warning on the cancellation page about not being able to reorder after you cancel! Some communication about this horrible consequence would have been helpful beforehand! I was just cancelling to change something minor about my order, which could have been done by customer service, but I was trying to save myself the hassle of contacting them, believe it or not!
Thanks for this helpful tip. Did they say it was actually possible or guaranteed that they could manually reset it? Did they have any suggestions for how to get it manually reset? I'm starting to doubt it's actually possible.
after reading this i created a new apple id and used a new credit card and it worked!! thank you so much for that and i completely agree about adding a warning because this was a big headache that could've been avoided.
Awesome! Thanks for sharing the great news, and congrats on your new gear. So glad it worked for you. At least something good came out all the suffering and long conversations with CS. :) After hearing your experience, I feel quite certain the purchase is tied to your credit card (I was also told this by a rep).
I'm still holding out hope to be able to use the same credit card due to the rewards, if a manager can hopefully reset it for me in the next week or so. If not, it's good to know that using a new account/credit card worked for you. I'll try that as a last resort.
Great idea! Yeah, we were thinking about that, and one of the reps said it was at least worth a try. Only issue is, nearest Apple store is over an hour away, so I'm concerned I'll drive all that way and still be declined when trying to use the same credit card (since it really seems tied to the credit card). But sometimes I go that direction anyway, so maybe I'll try next time I'm in the area. Thanks for the suggestion!
Update: I tried to order again and it worked! Seems like after a week or so it'll work out. (Used the same credit card and shipping address as well) I only contacted support the first day and was going to contact again if today didn't work. Good luck everyone! Thanks for tips too.
Congrats on the new gear, and thanks for this super helpful update! Glad everything worked out. Great to know it worked with the same credit card and shipping address too. That's a relief. I'll give it another go in a couple days, fingers crossed the restriction will be gone. :) Thanks for creating this helpful thread.
@James.dicks
None of Apple specialist can help me so far since 2020.06.17
You need to contact Apple for help
I had this problem since the 15th, was told to wait 24 hour and it's way past that. Still no luck.
Education Store, Help
