Apple Event: May 7th at 7 am PT
I just bought a brand new MacBook Pro and wants me to update some apps (Keynote, Numbers and Pages) but then when I try it says:
"Cannot Update App
Keynote cannot be updated because it was refunded or purchased with a different Apple ID."
(for example)
I only have one Apple ID and I have only signed in using this Apple ID on this brand new computer.
What is the issue/how do I resolve this?
MacBook Pro 13″, 10.15
App cannot be updated because it was refunded or purchased with a different Apple ID
See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.
Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID.
App cannot be updated because it was refunded or purchased with a different Apple ID
See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.
Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID.
Thank you. I had used the one Apple ID that I have so it wasn't a matter of signing in with a different Apple ID - but your recommendation is great for someone that has done that!
I was able to chat with Apple and they said that that is actually a common issue with the 2020 MacBookPro they said that because some apps are older that the new Macbook Pro does not respond well to them and won't update them so they are just recommending that people delete them and reinstall the new versions.
I did that and it worked :)
Open the Mac App Store, click on the Purchases tab, and accept them into your Apple ID. Alternatively, you can delete and redownload free applications, but not paid ones on a customized model.
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Brand New MacBook Pro Will Not Update Apps
