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My Apple ID was compromised as per an email from you. I have changed my password. Is there anything else I should do?

I received an email from Apple stating my account ID had been used to download on a device in China. I did not initiate this download. I changed my password as per suggested from Apple. Is there anything more I should do?


Posted on Jun 19, 2020 8:25 AM

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Question marked as Best answer

Assuming you are using two-factor authentication, Check your Apple ID device list  (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355. I know you have done this, but see:

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

And see these security-related Apple Documents to deal with cases of unauthorized sign ins and other security matters:


 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

For Apple Support help with your account-compromised problem, use:

 

Get a call from Apple support to help solve your problem  https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and

region-specific

help https://support.apple.com/en-us/HT204169

Posted on Jun 19, 2020 8:36 AM

1 reply
Question marked as Best answer

Jun 19, 2020 8:36 AM in response to NavyBuoy

Assuming you are using two-factor authentication, Check your Apple ID device list  (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355. I know you have done this, but see:

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

And see these security-related Apple Documents to deal with cases of unauthorized sign ins and other security matters:


 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

For Apple Support help with your account-compromised problem, use:

 

Get a call from Apple support to help solve your problem  https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and

region-specific

help https://support.apple.com/en-us/HT204169

My Apple ID was compromised as per an email from you. I have changed my password. Is there anything else I should do?

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