How do I delete robokiller, there is no unsubscribe

How can I delete RoboKiller off my phone. There is no unsubscribe.

iPhone 7 Plus, iOS 13

Posted on Jun 19, 2020 10:51 AM

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Question marked as Top-ranking reply

Posted on Dec 16, 2020 7:06 PM

Here are the steps to remove RoboKiller and disable its call blocking/forwarding. This consolidates all the recommendations without having to jump to multiple posts or links. Links are provided with more details for each section under Additional Information. Below outlines how to do the following:


  • Cancel A Subscription
  • Disable RoboKiller’s Call Forwarding/Blocking
  • Delete An App
  • Request A Refund



TO CANCEL A SUBSCRIPTION

  1. Open the Settings app.
  2. Tap [Your Name].
  3. Tap Subscriptions.
  4. Tap the subscription that you want to manage.
  5. Tap Cancel Subscription.
  6. Tap Confirm.

*Additional Information



TO DISABLE ROBOKILLER’S CALL BLOCKING/FORWARDING


Step 1

  1. Open the Settings app.
  2. Tap Phone.
  3. Tap Call Forwarding.
  4. Turn off Call Forwarding.


Step 2 (If App Wasn’t Deleted)

  1. Open the RoboKiller app.
  2. Tap the Settings tab in the bottom right.
  3. Tap Help & Support.
  4. Tap Deactivate This Phone.
  5. Follow the on-screen instructions.


Step 3 (If Step 2 Didn’t Work or App Was Deleted)

  1. Go to Deactivate My Phone.
  2. Follow the on-screen instructions.


Step 4 (If Step 3 Didn’t Work)

Call the deactivation code for your carrier.

*Additional Information


Step 5 (If Step 4 Didn’t Work)

Call your carrier directly to disable.



TO DELETE AN APP

  1. Touch and hold the app.
  2. Tap Remove App.
  3. Tap Delete App, then tap Delete to confirm.

*Additional Information



REQUEST A REFUND

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. Tap the “I’d like to…” drop-down list and select “Request a return”.
  4. Tap the “Tell us more…” drop-down list and choose the reason why you want a refund. In the case for RoboKiller, select “My purchase does not work as expected”.
  5. Tap Next.
  6. Scroll down and tap the applicable charge(s), in this case RoboKiller. There should be a check mark next to it indicating that it is selected.
  7. Scroll up and tap on Submit.

*Additional Information


Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. Limitations apply. See the Apple Media Services Terms and Conditions for details.




It took me a while to get RoboKiller completely removed, so I hope this helps others. Good luck!


Justin



58 replies

May 5, 2021 6:40 PM in response to ZachAttackTX

Yes God willing Apple will finally react. Robo killer is clearly putting some sort of malicious software on our iPhones. I have no idea how. We to have followed all the steps. Deleted the app canceled our subscription, yet every couple of months Robo killer will block calls, even from our contacts. All we get is a text message from Robo killer saying they blocked the call but they could not reach Robo killers app. It’s a real scam to get you to resubscribe. I’m always fond of Apple and the ecosystem. They should not only remove Robo killer from their App Store they really should litigate against them in favor of all of us Apple users. Me and my immediate family have over 21 devices. We are completely in the ecosystem because usually things like this don’t happen. Please Apple fix this.

May 13, 2021 6:06 AM in response to 3605

None of the solutions provided by Apple work. My Robokiller is supposed to be out of my phone - I even got a new battery and hand selected all apps that went back into phone - but somehow, Robokiller found its way in. In one week, it has prevented me from getting 3 crucial work calls. I inititally cancelled this app in Feb '21. It's now May '21! So frustrated!!

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How do I delete robokiller, there is no unsubscribe

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