iPhone 11 icon unresponsive

I tap on the three little dots on the message icon and nothing happens. Sometimes I tap on other icons and have to tap 2 or 3 times to get a response.

please help

Posted on Jun 19, 2020 11:26 AM

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Question marked as Top-ranking reply

Posted on Jun 19, 2020 11:29 AM

Just curious. Do you have a screen protector installed on your iPhone? Could that be causing the issue?


1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


See if that helps.


Axel F.

2 replies
Question marked as Top-ranking reply

Jun 19, 2020 11:29 AM in response to Carlover007

Just curious. Do you have a screen protector installed on your iPhone? Could that be causing the issue?


1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


See if that helps.


Axel F.

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iPhone 11 icon unresponsive

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