You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MBP 2017 USB-C not working

One of the USB-C ports on my 2017 MacBook Pro has died!


Won't receive charge and won't power or recognise any connected devices.


The second port is still working fine.


I've tried resetting the SMC and the NVRAM to no avail. Have also used the diagnostics tool (holding down D upon restart) which came up with ref code ADP000 - no issues found.


Obviously not a great time since all Apple stores here in Scotland are still closed due to COVID-19. Any suggestions?


Thanks!

MacBook

Posted on Jun 20, 2020 8:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2020 8:37 AM


Rebooting will redefine port definition as well as resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


If no resolve—Call Customer Support (800) MY–APPLE (800–692–7753)



Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


2 replies
Question marked as Top-ranking reply

Jun 20, 2020 8:37 AM in response to stewchown


Rebooting will redefine port definition as well as resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


If no resolve—Call Customer Support (800) MY–APPLE (800–692–7753)



Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


MBP 2017 USB-C not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.